• Report: #11173

Complaint Review: Cottmans Transmission

  • Submitted: Thu, January 10, 2002
  • Updated: Thu, June 01, 2006

  • Reported By:Round Rock TX
Cottmans Transmission
820 Yeager Ln Austin, Texas U.S.A.

Cottman Transmission ripoff Austin Texas

*REBUTTAL Owner of company: The Facts About This Report

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I put my car in Cottman Transmission shop off Yeager Lane in Austin several months ago. I needed a distributor put in, as well as transmission work done on my car. It was a brand new transmission that would not shift right and made buzzing noises. I paid $3000.00 just for the transmission, not to mention the labor and wanted it to be right.

I offered to get someone to tow my car in, but the man at the desk that day (Mike) said they offered free towing when they do major transmission work, so I faxed the papers on the transmission to them, and Mike said "not to worry about it". They had my car for 2 weeks, leaving me stranded. Every day I had been told it would be done that day.

I paid for the towing and repairs by charge card, (which turned up $60.00 more than initially agreed) after the car had been there a week. But they said it would be done that day. I had been told that after the car got running, and if it did need major repairs on the transmission, they would refund the towing! BUT>>After 2 whole weeks, the owner of the shop by the name of "Tony" said "THEY COULD NOT FIX THAT CAR".

AFTER I had asked them to let me fix it myself a whole week earlier! But they said I "had to push it off the property my-self before I could". When I got there after the call saying 'they could not fix it', the fuel line at the fuel filter was completely off (and the property was a dust bowl right there), every thing from my trunk was shoved in the back seat (to get to the fuel pump safety switch, which Mike moved for the mechanics, but no-body ever even pushed it), and the distributor was merely sitting in the hole loose.

I pushed the fuel safety switch, put the fuel line back on, and it started right up. BUT I drove it home NOT knowing the distributor had been left loose. By the time I got home the car was running so-so-sooo terrible. I figured it out, timed and then tightened the distributor, but after the drive home, the car bent something ?? or something happened, because it clanges and bangs like crazy now.

I had taken the car back to have the transmission looked at. Tony drove it for about 2 minutes and said there was absolutely nothing wrong with the transmission. I knew there was, I been driving this car for 5 years and know my car. SO I took it to another Cottmans, had them diagnose it, with-out telling them of the other problem I had. And I have it documented that 'I do in fact need major transmission repairs done!

All in all, I had to do the labor on the distributor myself, even though they had been paid for it, AND they refuse to refund my towing charges of $45.00. Even though I showed them what I neede done. PLUS it cost me 2 weeks of my life, being as I am dead in the water with-out a car for work or anything. There is not a bus system with-in 20 miles from my home. There should be something that can be done about mechanics who rip women (and others) off like this.

Round Rock, Texas

This report was posted on Ripoff Report on 01/10/2002 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/reports/cottmans-transmission/austin-texas-78753/cottman-transmission-ripoff-austin-texas-11173. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 REBUTTAL Owner of company

The Facts About This Report

AUTHOR: Tony - (U.S.A.)

The report filed by this customer is very misleading. Initially, we towed the car in from another repair shop and all the mess relating to the fuel issue was like it was when it was towed in. I paid her charges owed from the other shop with my credit card. When it got here we realized that there were other issues with the car, and getting it running before we could evaluate the transmission. Because we work on transmission and driveline repairs only we told the customer that these other issues had to be repaired first, before we could evaluate the transmission.

The real misleading part of this report has to deal with the $3,000 she spent. This was work done by one of the big national tire and general automotive repair shops at an earlier date. She brought it to us because she thought that their work needed warranty repairs and wanted the transmission evaluated by a transmission specialty shop. Once she got the car running it was our opinion that the transmission was operating correctly. This was the Summer of 2001, so my numbers could be off by up to $60, but I believe she was charged for the tow at my cost of $45 and 1 hour of labor at $65 per hour. The $3,000 she speaks of was not spent at our shop.

I am very dissapointed that I only just found out about this bogus report and frankly feel that this web site has done me a serious disservice. At minimum, I should have been contacted when this report was filed so that I could have responded sooner.
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