County Imports/ Ride House El Cajon WORST COMPANY BUYER BEWARE El Cajon California

I purchased a UTV (mini Razor) for my daughter. The sales person Wayne helped me order this over the phone. After purchasing this I realized it was going to be too small and wanted to change the order. I called the company and Wayne answered. I explained I was going to have to cancell the order. Not giving me a chance to let him know that I was wanting the larger vehicle he started screaming at the top of his lungs that I could not cancell the order. People had done work and they had to get paid. I would get a restocking fee. When he stopped I asked what was the restocking fee and he said I am not going to tell you I am just going to email you it. What I recieved was the following,

2) Due to the high volume of orders and expedited processing Countyimports.com provides. Payment and shipping will be processed as fast as possible to get you the item you purchased within a decent amount of time. Although most of our processing and shipment take within 7 business days, there are times orders can take up to three weeks to arrive. We can only work as fast as our warehouses. If at anytime the item you originally purchased is not in stock we will offer an optional item at equal or greater value as our commitment to great customer service we provide. If the customer declines the changes and the payment has been processed the customer will be responsible for the restocking fees which are 5% of the order if the order is in progress. If the order is in the ready to ship catagory there will be a 20% restock fee. If the order has been completed and the customer decides to cancel there will be a 25% restocking fee. If the order has shipped and the order is declined or cancelled by the buyer for any reason there will be a 30% restocking fee, the buyer will be responsible for all cost to ship the order back. This fee is non-refundable as in order to continue to bring our customers overall lowest prices anywhere this requirement is effective for all customers.  We at CMS are responsible to keep the terms of this sales agreement with our customers and we ask our customers to do all research before buying as once the order is placed our customers too have a responsibility to ensure payment is honored.

He continued to scream at me as I was trying to understand where my order was at in this process. As I asked he kept screaming JUST READ IT! I was shaking at this point. I have never had a company act like this. As I kept asking he finally said I am just cancelling the order and charging you. Shorly after, i received a call from the customer service division. She said she was trying to understand what was going on. When I explained she said well, Wayne is in our sales department and sometimes he takes things personally. As though this is supposed to make it okay that their employee was screaming at me at the top of his lungs. She proceeded to let me know that the restocking fee would be 30% at this point. Vehicle was 2800 therefore I would be losing $840.  She said the 5% was basically after you hit send if you change your order. I said I had never heard of such a thing and she said it is in there information online. I explained I had done the order with Wayne over the phone and she said yes but it is still on our website. She even sudgested that I recieve the order and sell it, and then buy something else. Interesting??? Needless to say, we did recieve the UTV - BMS Avenger 150 and it did not work. I called immediatly and left a message. I let her know that it was not working and to please call me back. I never received a call back from this company. DO NOT BUYER FROM THIS COMPANY!!!!