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Report: #502399

Complaint Review: Credit Acceptance Corporation - southfield Michigan

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  • Reported By: Pisces1 — Chicago Illinois USA
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  • Credit Acceptance Corporation www.creditacceptancecorp.com southfield, Michigan United States of America

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June 5th I purchased a car from Rogers Auto.  I gave them $1600 down payment.  I think the finance person who worked on my contact has some type of deal with Credit Acceptance because he was such a condescending p***k & when I called him on it especially being a single female purchasing a car, he was not happy with me.  On June 7th I began receiving harassing phone calls to have the GPS System installed so I made an appt. for June 14th.  June 14th I arrived at dealership only to be told no GPS on the premise come back Monday. I leave & a few blocks from home the car peeters out.  I called the dealership & p***k man tells me let the car sit for an hour & drive back to dealership.  I wait the hour & drive back only to have the car stop on me again.  This time when I call the dealership p***k man nastily tells me a tow will be there & hangs up. 3hrs later on the hottest day in the city (90degrees & high humidity), the tow truck shows up, and now they tell me I have to leave the car until Monday because of a bad alternator.  Apparently, this car was previously owned by one of the dealers in the dealership so I did not believe the story they were giving me.  I demanded a temporary car & was given one.


 


July 5th 1st payment paid via Western Union.  Due to a family matter, the 2nd payment was sent on August 13th, my car was repossessed on August 19th & they received the payment August 20th.  On August 19th, I called Credit Acceptance to find out why they did this because they could have disabled the car instead.  They were rude, nasty, & down right belligerent.  They told me I had to pay $294.91 to get the car back.  I paid the $294 to Credit Acceptance, $40 to the tow company to get my plates back, then we had to drive 45 minutes to get my car back.  Then when I call back to speak to them, I am now being told they want to add the repossession fee to my next 3 payments which would mean my payments go from $395.91 to $553.  A CLASS ACTION IS NECESSARY!!


 


I contacted the Attorney Generals Office in my state to file a complaint!  It is unfair what they are doing to people! I had to take several payday loans in order to make the payment just to get my car back & my entire financial budget is no longer possible to be timely with my bare necessities.  This is Financial Rape of the consumer & this predator needs to be stopped! There have been other lawsuits against them & they have lost! They are shysters!  The got tax payer money & they are screwing the tax payer in return

This report was posted on Ripoff Report on 09/30/2009 08:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/credit-acceptance-corporation/southfield-michigan-/credit-acceptance-corporation-a-class-action-suit-should-be-filed-against-them-because-th-502399. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
7Consumer
0Employee/Owner

#8 General Comment

Very rude collection department

AUTHOR: mich1974haynes - (United States of America)

POSTED: Saturday, May 22, 2010

The problem with credit acceptance is their very rude collection department. I have had a loan with credit acceptance for 16 months and pay within the time limit every month. On my payment stub book that they give you to mail in your payment,  it says my due date is the 18th of each month with with a grace period of 10 days untill a late charge will occur. We have always paid by the 21st and have never been charged a late fee. The problem is they start to call on the 19th and they will call 25 times a day. I don't have any problems with them calling my problem is when they start talking. They lie! When they call us they demand payment and say my due date is the 14th of the month. They also say that it will be a negitive on my credit score, when I have spoken with a supervisor and she confirmed that I have always had a positive impact on my score. Like I've said we pay by the 21st with my bank card over the phone, but instead of just taking the payment they treat me like scum and ask what kind of person would be late, even though I'am not. I have been told by four different people who claim to be supervisors that making the payment before the 28th of the month is fine. If this is the case than with some people like me or the person in this complaint are being harassed, and a lawsuit should be filed. The information that I have with the 10 day grace period there is no way that this person car should have been under repossession.

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#7 UPDATE Employee

employees pov

AUTHOR: collectorpro - (United States of America)

POSTED: Wednesday, May 12, 2010

Robert, sadly most consumers are truly ignorant of sub prime financing. This person has a bad attitude from day one even with the dealer. My 1st question isn't why she didn't shop around if this "condescending p***k" as she called him was treating her this way?? hmmm?  News flash: Low credit score=don't pay your debts on time!!! Next time, save up the cash and pay outright for a ride and you wont have to deal with this ever again!

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#6 Consumer Comment

Ignorant...

AUTHOR: Robert - (U.S.A.)

POSTED: Tuesday, October 06, 2009

First before you go off thinking that I am some Credit Acceptance Employee I am not.  But by throwing around words such as "Class Action Lawsuit", "rapist" and "predator" makes it appear the only one ignorant around here is you.  By the way be careful about using those words around people who actually have been a victim of rape and see what sympathy they give you.


As to your situation.  It does not make sense that if your credit is as good as you thought why you were stuck with Credit Acceptance.  You say you have a house, a job, and owned a business?  In that time didn't you ever shop around for the best rates and terms?  If not then that is a big mistake.  If you did shop around and Credit Acceptance was the best you could get you obviously don't have as good credit as you think.  Not only that but it is well known that the Buy-Here/Pay-Here type of car lot you went to are not known for having the cream of the crop in cars.


Now, Credit Acceptance only loaned you the money.  Any issues with the car is between you and the dealer.  Even if the car had all 4 wheels fall off and it cost you $10,000 to repair it is still your responsibility to make your car payment.  No other bank would be any different. 


Why did you pay the payment in July by Western Union, but apparently mailed the one in August that was even later?  If you had the money on the 13th paying by Western Union on that day would have kept it from getting repossessed.


Does the fact that they repoed your car suck..Yes.  Were they as lenient on your late payment as other lenders may have been..No.  Were they within their legal rights to repossess the car..Yes.  


By the way if you really want to talk about RipOffs...look at the Payday loans you took.


Also, you keep saying that they got tax-payer money.  Interesting enough I could not find out anywhere that they did.  What is your source on this. 

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#5 Consumer Comment

Heaven Forbid!

AUTHOR: Jim - (U.S.A.)

POSTED: Tuesday, October 06, 2009

Oh, pardon me.  We shouldn't be "judgemental".  I guess we should all the prisoners out of jail...afterall the judge and jury were "judgemental".

 

If you have all this experience with the credit markets and business then why didn't you arrange your own financing?  A business person certainly has contact with financial sources.  Secondly, you knew this finance company wasn't a major bank because of the name...it simply isn't!

I think your case is they were too quick to repo...afterall the check was "in the mail".  Why did you pay by Western Union instead of an electronic debit transaction from your bank?  What was your interest rate?  There's a dead giveaway you were dealing with a sub prime lendor.  As such, you should have known (as per your business experience) sub prime lenders don't mess around. 

Quite frankly, I think there's a bit more to this than what you stated.  The bottom line is whether you knew it or not, they are a sub prime lender.  They don't mess around.

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#4 Author of original report

Credit Acceptance - Let me make it plainer

AUTHOR: Pisces1 - (USA)

POSTED: Tuesday, October 06, 2009

Some of those judgemental statements are just that judgemental statements.  I have been a homeowner for the last 9 years, on my job for the last 10 years, & was a former small business owner.  Clearly Credit Acceptance are predators otherwise I would not be the only person making the same statement for a CLASS ACTION LAWSUIT.  The dealership did the deal with Credit Acceptance so by assuming that I am a sub-primer borrower makes you & others just as ignorant & as stupid as Credit Acceptance.  All people who get shystered into having a finance contract with Credit Acceptance do not all have the issues of being a sub-prime borrower its more of a finance company that has accepted some bailout money with our tax payer dollars, I said it once & I will say it again, CREDIT ACCEPTANCE ARE FINANCIAL RAPIST & THEY NEED A CLASS ACTION SUIT AGAINST THEM!  They had my car repossessed and the payment was received the day after the reposession and the payment was only my second one.  Anyone defending Credit Acceptance including their employees are just as stupid & ignorant once again as Credit Acceptance which is not saying much about the source.

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#3 General Comment

Payday Loans are killers

AUTHOR: Christiana - (U.S.A.)

POSTED: Saturday, October 03, 2009

You say you borrowed SEVERAL Payday loans?  Do you have any idea how much interest they charge?  Unfortunately when you don't pay they have the right to collect  their property, and borrowing from those places is only going to make it worse.  Much worse.  I'd be more concerned about the payday loans than they car loan. 

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#2 Consumer Comment

Just a thought

AUTHOR: Susan - (U.S.A.)

POSTED: Saturday, October 03, 2009

Pisces1, my suggestion is you visit Kelly Blue Book and find out how much you can sell the car for. 


MAYBE, just maybe you can sell it for enough to pay it off and cover the payday loans you took out. You need to do something because the payday loans alone are going to bury you.


This is your fault, you bought more than you can afford. 

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#1 Consumer Comment

Its Their Fault...Call the Attorney!

AUTHOR: Jim - (U.S.A.)

POSTED: Saturday, October 03, 2009

You are a sub-prime borrower.  Let me make it plainer...you have a history of not paying your bills on time.  That's why you are a sub-prime borrower.  You put yourself in that position.  You agreed to make EVERY payment on time, which you didn't.  They have every right to pick up the car when ANY payment is late.  It doesn't matter the reason.  They agreed to finance you and you agreed to make the payments ON TIME!  No finance company is under any obligation to "work with" the borrower.  Sometimes they will depending upon the borrower's credit worthiness and payment history. 

Why not do something better than worrying about a class action.  Why not pay your bills on time, everytime so you can become a PRIME borrower instead of SUB-PRIME!

 

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