Cricket Communications ripoff Phoenix Arizona

I don't understand exactly what your beef is. I can kind of see, but not really.

Yes, at the Retail Cricket Stores, it tends to be pretty busy all day, so the agents are not always able to answer the phone. That's why you're not always able to talk to an agent over the phone when you call a Retail/Direct Cricket Store. It's kind of "luck of the call" when you call the store. As for Cricket "losing control of its employees", I don't think so. Unless you can provide an example of such, then I think that your claims are unfounded.

As for service, Cricket HAS improved its service, and Cricket customers DO have the ability to roam outside of the Cricket market with their "Travel Time" feature. It's currently 59 cents/minute to roam just about anywhere in the US and in some parts of Canada as well. But, I can see that you're referring to "customer service", not actual cell phone service. The reason why the guy you called at Cricket's HQ didn't know what you were calling about was because the corporate number is reserved for ONLY certain requests (like police reports submission for harrassing calls, etc.), not for general customer service. What was the issue you were having? If you had a problem with a Customer Service Representative, you should speak with a supervisor when you call customer service.

I'm glad that you're with Verizon and are very happy. Cricket realizes that its service is not for everyone since customers have different needs (like roaming, etc.). Most people who use Cricket use it as a substitute for a home phone, since landline telephone companies have become more and more expensive these days. I like Verizon for the most part, but I actually like T-Mobile more. T-Mobile's service seems to be better in more rural areas than Verizon's in my experience, and their contract is ALWAYS 1 year long, NOT 2 years like Verizon's. I have a 2 year contract w/ Verizon now, and after it's over, I'm switching back to T-Mobile.

One last tip: if you EVER think about cancelling your service with Verizon, THINK about the 2 YEAR CONTRACT you signed up for with them and NO CONTRACT you signed up for with Cricket....