Cricket Wireless Danville, Illinois Store Stole $25 from me and added insurance to my account without my knowledge. Atlanta Georgia

On 8/7/2020, I purchased a new phone from Cricket Wireless at 4111 N Vermilion St Ste 8, Danville, IL 61834. Even though I have been with the company for years, they charged me a $25 "upgrade fee". The phone didn't work. The software on it was bad and I was not able to type any text on it, nor was I able to fix the problem in settings. The necessary paramaters were absent from the menu. I returned the phone the next day for a refund. They refused to refund the "upgrade fee" even though I was staying with my old phone and received no upgrade.

When I left a negative review of them on Facebook, they tried to "administratively handle" me with a cut and paste response. They wanted me to private message them. I told them that I would PM my account information to them, but that we would resolve the dispute in the public comments, where all of the customers could see. They blocked me from posting on their page and messaging them. I found out later that they had also added insurance to my account without my consent or knowledge. When I called their "customer service", (overseas) the guy did remove the insurance charge, MINUS a prorated amount.

I asked about the $25, and he said that he would have to transfer me to the warranty department. (?) That was a ruse. I was left on hold after being on an automated merry go round. When I called the store back a week later, they were hateful and nasty with me. I denounce the employees at the store, and CEO John Dwyer as a bunch of thieves. The American people need to start standing up against this corporate crap.