• Report: #954929
Complaint Review:

Custom Built Personal Training

  • Submitted: Sun, October 14, 2012
  • Updated: Sun, October 14, 2012

  • Reported By: Cheryl — Naples Florida United States of America
Custom Built Personal Training
303 peach tree street, Atlanta, Georgia United States of America

Custom Built Personal Training Deceptive practices- huge rip-off!! Atlanta, Georgia

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I signed a 3 month contract for training 3xweek @ $50 per session. I received my first three sessions. Upon arriving at the gym for my 4th session I found (after waiting 20 mins) that my trainer had quit and the manager had been demoted. The trainers were all unhaopy because they had been lied to and were leaving. I found this out from the You Fit staff, not from Custom Built. I left messages at the local number but never received a call back. No one from Custom Built ever got in touch to reassign a trainer.

I found the corporate number on line and called and was told I had to speak with Cynthia Shockley, and left her voice mail. She did not return my call. I called the next day and was told Cynthia had 48 hours to respond and she would get back to me. Finally after 4 days she left me a voice mail saying they would not refund the sessions I had not received, and that I had to pay $250 more to cancel billing for months 2 & 3, even though I have not and am still not receiving training after the first 3 sessions. I called back, got her voicemail, left another message and still have not received a call back.

Now I have researched and found this is common practice. This company is a huge rip off! I want my money back for the paid sessions I never received ($450). I want my contract cancelled immediately with no additional fee. Someone needs to shut this company down!!

This report was posted on Ripoff Report on 10/14/2012 06:29 PM and is a permanent record located here: http://www.ripoffreport.com/reports/custom-built-personal-training/atlanta-georgia-30308/custom-built-personal-training-deceptive-practices-huge-rip-off-atlanta-georgia-954929. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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