Report: #973499

Complaint Review:

  • Submitted: Sun, November 25, 2012
  • Updated: Sun, November 25, 2012
  • Reported By: List manager — Ontario Canada

    United States of America 5-10 year old lists sold as up-to-date , Internet

*UPDATE Employee ..inside information: Data Is Updated

Show customers why they should trust your business over your competitors...

I ordered a list GUARANTEED to be of good quality and up to date. I am an experienced list buyer and I understand that no list is perfect, but this list was atrocious.

I used my home city as an evaluation test and it was clear that this company has acquired two old lists one about 10 years old and the other about 5 years old. They combined them amateurishly and it resulted in a large number of duplicates and clear evidence of when they assembled the lists.

They provided 6,908 records for my home city in Ontario Canada, on their Ontario, Canada list. Of the 6,908 records 2,860 were duplicated due to small formatting differences in the addresses or companies changing locations and ending up with 10 year addresses still on your list. Dozens more were companies that went out of businesses years ago, resulting in about a 55% accuracy.

This company is clearly not providing what they claim and I have requested a refund.
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This report was posted on Ripoff Report on 11/25/2012 05:37 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 UPDATE Employee ..inside information Data Is Updated

AUTHOR: Customlists Customer Service - ()

Claims that data is 5-10 years old are simply false. We could not compete or survive as a business if this were true. 

Our data is updated monthly and any outdated records are replaced when identified. We provide customers with a 100% guarantee to ensure their confidence and our generous refund policy has resulted in a low refund request rate below 3%. is under new management as of 2013 and we have made updating our databases a high priority to ensure they are as up-to-date and accurate as possible. We do this by purchasing quality data from reputable wholesale data companies and we also employ a team of data analysts to update any existing records that are found to have become outdated. 

We assure you that we are reputable, reliable provider of quality, targeted marketing data worldwide. If you have any questions or concerns, please contact us using the contact page on our website. 

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