• Report: #473344
Complaint Review:

Cyber Cellular

  • Submitted: Sat, July 25, 2009
  • Updated: Sat, July 25, 2009

  • Reported By:Manhattan Beach California
Cyber Cellular
11009 Spring Hill Drive Spring Hill, Florida U.S.A.

Cyber Cellular Faulty product Spring Hill Florida

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Original 'record' number: 73962
I ordered a "NEW SPRINT LG MM535 VIDEO CAMERAL SLIDE CELL PHONE 535" from Cyber Cellular through e-bay. Upon receipt, I found the battery kept a charge for less than an hour. Also, after 10 years with Sprint with no problem, I was unable to get a signal. I returned the phone at an out-of-pocket cost of $11.00 for an exchange.

A week later I received the replacement phone: "NEW SAMSUNG M510 SPRINT PCS PINK CAMERA MP3 CALL PHONE". I could not insert the charger so took the package to my local SPRINT store. You had sent the WRONG CHARGER. I bought a new charger (~$44 including tax) and the Sprint representative determined that the battery was beyond charging. The cell phone model was out-of-date and they no longer stocked the correct battery.

I realize your policy of 'only exchanges...no refunds', but mine is a case where I feel a refund is definitely due from Cyber Cellular. I can return the phone/dead battery/WRONG charger COD but do not feel that I should pay another shipping charge of $11.00 for a second mistake on the part of Cyber Cellular.

I had to buy another cell phone...my land line has no outgoing long distance capability and my friends and family all involve long distance calls. Under the circumstances, I am not interested in dealing with another 'replacement' and demand a refund.

Manhattan Beach, California

This report was posted on Ripoff Report on 07/25/2009 04:12 PM and is a permanent record located here: http://www.ripoffreport.com/reports/cyber-cellular/spring-hill-florida-34608/cyber-cellular-faulty-product-spring-hill-florida-473344. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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