• Report: #71170
Complaint Review:


  • Submitted: Thu, November 06, 2003
  • Updated: Thu, November 06, 2003

  • Reported By:San Diego California
20100 Vermont Ave. Torrance, California U.S.A.

Cybersonic ripoff ignore emails and letters phone call delays Torrance California

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I was repeatedly billed for replacement brush heads which I never received. After many attempts to get through to the customer service number, being left on hold forever and sometimes getting recordings to call back the next day, I was assured I would receive them "soon," or "before the end of next week." Weeks later, still nothing.

More phone calls, more emails, more frustration. When I manage to get through to a human being, I finally am told that I will receive TWO free sets of replacement brush heads at no extra shipping and handling charges, but they never arrive. More phone calls, etc.

When I finally get them, they arrive smashed and unusable, and I find that I have been billed for them after all. I finally told them to forget it and stop sending me anything -- that message they understood fine. Too bad the company sucks, 'cos the cybersonic system itself I found to be actually very good.

San Diego, California

This report was posted on Ripoff Report on 11/06/2003 11:59 AM and is a permanent record located here: http://www.ripoffreport.com/reports/cybersonic/torrance-california-90502/cybersonic-ripoff-ignore-emails-and-letters-phone-call-delays-torrance-california-71170. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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