Dazzlewhite - Dazzle White - Clebrity Smile - Whitening Brites - Whiteningbrites - Dazzle Smile - White Smile unauthorized charge to my account. Free Trial Scam! piedmonInternet

I got scammed by Dazzle white by paying the shipping on a free trial for a teeth whitening product. A month later I had a charge of over $58 on our account. I had a conversation with the online customer service rep and this person was full of crap and not helpful:

You are now chatting with 'Falon' Falon: Hello and welcome to DazzleSmile. I'll be your live operator today. May I know, whom am I chatting with?

you: mark black Falon: Hi, are you here to place an order?

you: No, I have an unauthorized charge to my account. Can you tell me what name your company uses to bill customers?

Falon: Our charge will appear on your credit card as WHITESMILE or DAZZLEWHITE

you: Why is there two names? Falon: We have recently changed the name of your product.

 you: The website still advertises as Dazzle, why is that?

 Falon: Our product name is dazzle smile now from dazzle white.

you: Ok well I need to have that charge refunded. I never authorized money to be taken from my account. Also, I never recieved any free trial.

 Falon: Could you please provide me with your full name, email address and postal/zip code, so that I can pull up your details? 

 Falon: Please allow me few moments, while I locate your account information.

Falon: We are unable to process return requests via live chat because of privacy and security reasons.

 Falon: You can call our member support staff at our toll-free number for all return information: Falon: 888-948-5508. They are available 6 AM - 9 PM (MST), Weekdays only.

you: Do you have the name of a manager I can request to speak to?

Falon: You can ask them.

 you: Why do you not have a name?

you: Are you working out of an annex?

Falon: I'm sorry I don't quite understand - could you please rephrase your question so that I can best assist you?

Falon: You can ask them for a manager. you: Why do you not have a name of a manager? I would like a name and let them know who I spoke with via internet and who referred me.

Falon: My name is Falon.

you: What is the managers name, Falon?

 Falon: And, I don't know about their manager.

 you: You work for Dazzle white/smile whatever it is don't you?

 you: What is your manager's name?

Falon: Shalyn Rudolph.

 you: Do you have a number I can contact that person at?

Falon: The above number is only we have.

you: You don't have telephones where your located?

Falon: 888-948-5508 this is the only number we have.

Falon: Our main office is located in Des Moines, IOWA.

 you: Why did a different number show up on my bank account statement?

Falon: That's the old one.

you: What about the number on the website? That's different.

 Falon: Its in process to be changed.

you: Don't you think that before changing your name and numbers something should have been done about the website?

you: That is very misleading.

Falon: I sincerely apologize for any inconvenience caused.

 you: Is working for a compay that scams people an inconvenience?

Falon: We're most certainly not a scam company. I sincerely apologize if there has been a misunderstanding or a lapse in our obligation to our customer; that is why we have live chat as well as email support available in order to rectify any potential issue our customers run into.

 Falon: Some of our most common issues arise from the customer not having a clear understanding of the terms and conditions which they must indicate that they have read and agree to before placing any order with us. Please take a quick read over them here, and see if that helps clear up any concern you have. If not, I'll be here and more than happy to assist you.

 you: Your conscience must be working overtime.

you: It is a scam though. By "visiting" this website you agree to the terms and conditions?

 Falon: Terms are also there on the home page.

Can these people be prosecuted???