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Report: #454425

Complaint Review: DAZZLEWHITE - DES MOINE Iowa

  • Submitted:
  • Updated:
  • Reported By: WILLIAMSBURG Virginia
  • Author Confirmed What's this?
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  • DAZZLEWHITE 3600 ARMY POST ROAD DES MOINE, Iowa U.S.A.

DazzleWhite Pro System Refuse to cancel Membership, even though I signed up the same hour and same day. DES MOINE Iowa

*UPDATE Employee: Hello

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I came across a Web advertisement about the DazzleWhite Pro System which claims to whiten people's teeth. The Advertisement is as follows:

*********************************************
DAZZLE-WHITE PRO SYSTEM

Offer Details:

When you order today you'll be signed up as a member of our exclusive preferred customer club. You will be billed $4.95 for the shipping of your 14-day day trial, then once you choose to continue whitening with the DazzleWhite Pro System the low member price of only $59.95 per month for every month.

(Shipped as a fresh, 3 month supply every 90 days.)

And remember, there's never any obligation you can cancel your membership at any time by calling 866-989-2686.

You have also unlocked your fourteen-day and twenty-eight day trial to the celebrity-proven Insider Secrets Tips package and the Comprehensive Weight Loss eBook package for just $4.95 and $9.95 a month thereafter (shows as "Web Access" and "Membership"), should you choose not to cancel.

Prior charges for bonuses are non-refundable but subscription can be cancelled and future charges stopped at any time.

*********************************************
To cancel, call toll-free 866-989-2685 for Insider Secrets

1-800-989-5907 for the eBook package.

No obligation, CANCEL ANYTIME! All bonus offers come with a monthly newsletter.

I succesfully called and cancelled (866-989-2685) "Insider Secrets" and the (800-989-5907) "Comprehensive Weight Loss eBook". But when I called [866-989-2686] DazzleWhite that's when I ran into the "RIP-OFF". The 1st rep advised that I could simply return the "DazzleWhite Gel" and get my Money refunded even after I told him I had just made the order and per their advertisement I could cancel at any time.
He then went on to say, "You should have read the Offer Details". I then asked to speak to a supervisor repeatedly until he put me on hold 2 times.

Then A Woamn who ID herself as a Supervisor named "Shannon" said I could return the item back for a refund on my credit card, eve after I told her I didn't want the "Free Trail" supply DazzleWhite Gel either. "Shannon" also stated that even though the product had not been shipped that they could not stop the shipment from going out and I would be charged $59.95 anyway.

I ask to for the Corporate address which she gave reluctantly and she did not have a Corporate telephone number to go with the address, just the cancellation numbers. This is a rip-off and I have since found out that even after you have returned the product they put it on your credit report and put you collection with the Credit Bureau collection department.

Do Not sign up for this product it will cause you great distress and stress. I'm also filing report with the FTC regarding this company.

Butche106
WILLIAMSBURG, Virginia
U.S.A.

This report was posted on Ripoff Report on 05/22/2009 10:45 AM and is a permanent record located here: https://www.ripoffreport.com/reports/dazzlewhite/des-moine-iowa-50321/dazzlewhite-pro-system-refuse-to-cancel-membership-even-though-i-signed-up-the-same-hour-454425. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Hello

AUTHOR: Wuyi Source - (U.S.A.)

POSTED: Sunday, July 19, 2009

I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to
inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in
the future as we try to improve our site. You can talk to customer support using our Live Chat system 24 hours a day, seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 1-866-989-2686. or visit our site http://www.dazzlewhitepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

We appreciate your concerns.

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