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Report: #483169

Complaint Review: DAZZLEWHITE - DES MOINES Iowa

  • Submitted:
  • Updated:
  • Reported By: Ava from South Carolina — Camden South Carolina USA
  • Author Not Confirmed What's this?
  • Why?
  • DAZZLEWHITE PO BOX 10233 DES MOINES, Iowa United States of America

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Same situation!  I went to a link from cnbc.com and was "dazzled" by this legit-looking young woman claiming her teeth were so white for just a few bucks  She seemed so genuine, saying something like:

"Why pay so much for teeth whitening?  Look at mine, and I just paid a few dollars." Then she goes on to tell you how to order the "free" stuff. HA!

I ordered the two products for whitening my teeth for a couple of bucks each.  Then BAM!!!!Couple days later, looked at my credit card statment online and saw $88.97 charged by DENTECH WHITENING.  Called, raise some hell, including telling them I would put them on "rip-off report.com within 2 days, the charge was off.

But wait.  A few more days pass and then I discovered a $58.76 charge from TEETHWHITE and before I could even get my papers together to protest, another $58.71 pops up from yet another company WHITESMILE! 

I believe they are all the same company!  All of this from just giving my credit card to a site I thought I could trust. 

WARNING:  If you guys are thinking of giving a rebuttal, nothing will change the way I feel about your sleezy company but you WILL GIVE ME MY MONEY BACK.  I am exhausting ALL AND EVERY MEANS AVAILABLE TO ME.

 

This report was posted on Ripoff Report on 08/20/2009 07:00 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dazzlewhite/des-moines-iowa-50381/dazzlewhite-dentechwhitesmile-soccer-mom-type-actress-lying-through-her-teeth-lexin-483169. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
7Consumer
0Employee/Owner

#8 General Comment

SCAM ALERT!!!

AUTHOR: Inspector - (USA)

POSTED: Thursday, December 10, 2009

This is a scam!  Do your research.

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#7 UPDATE Employee

Hello,

AUTHOR: Claudia Allair - (United States of America)

POSTED: Thursday, November 19, 2009

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on

the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens

up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not

aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call

us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

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#6

Hello,

AUTHOR: Gemma R. - (USA)

POSTED: Thursday, September 10, 2009

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the left of where your credit card information was entered. There is also a link at the bottom of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

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#5

Dazzlewhite, etc

AUTHOR: Anne from South Carolina - (USA)

POSTED: Wednesday, September 09, 2009

After being assured 2 weeks ago that my account was cancelled and credited, it has not been.  I called back today and gave my return receipt number for the "merchandise" I returned to them.  They said again that I would get a full credit. (Dazzlewhite).  Now, my credit card was also "shared" with VH ACCESS AND HEALTHMEMBER (whatever that is) and they too were to credit my card and HAVE NOT!  I raled on them with promises of putting them out of business, calling the attorney general, calling 60 minutes, calling consumer affairs, etc.  She first had said she would credit 1/2 which is when I went "ballistic."  Seems to have worked, we'll see.  She said she would prevent any future charges.  I told her "don't worry about that, thanks to this sh... I have my credit card on hold!!!!!!!!!!!!!!!! SUCH A SCAM!!

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#4

Hello

AUTHOR: Gemma R. - (USA)

POSTED: Sunday, September 06, 2009

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

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#3

Living in the Greater Columbia area...........

AUTHOR: ImmortalD - (USA)

POSTED: Friday, August 28, 2009

(((ROR REDACTED)))) 

It's obvious that they have scammed a lot of people. Thanks for throwing this out as I live in the greater Columbia area. And yes, FOX should jump on this ASAP!


<font color="red"><a href="/whyedited.asp" target="why"> CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. </a></font>

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#2

Dazzlewhite Dentech: Lexington SC

AUTHOR: Ashley - (USA)

POSTED: Wednesday, August 26, 2009

Ava from South Carolina... did you report this to the South Carolina Consumer Affairs Dept... if you haven't you should.


WACH FOX News in Columbia wants to talk to you about this company... so it doesn't rip other people off.  Since the rebuttal guidelines prohibit me from giving you my name and contact number, please go on the WACH website (midlandsconnect.com) or look up their news room number and ask for the 10 pm news female co-anchor.

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#1

Dentech

AUTHOR: Connie - (USA)

POSTED: Monday, August 24, 2009

I too was scammed by this company.  I asked for an RMA# for which I never received.  I just went and looked on their website and amazingly they have all kinds of disclaimers now posted.  None of these were posted when I ordered. 


Terms and Conditions Please carefully read the following terms and conditions as when you purchase any of the Free Trial products from our web site (www.DentechWhitening.com), you agree and are bound to the following terms and conditions. For questions regarding terms please contact us at support@DentechWhitening.com or call 888-822-4806 Trial Terms : The trial offer is designed to display the quality and effectiveness of the Dentech Whitening product. This gives you the opportunity to try this remarkable program for FREE (just pay shipping and handling) so you can come to a decision for yourself if this is the right product for you. Upon ordering, you agree to pay the shipping and handling fees for the free trial shipment. If you enjoy the product do nothing and 15 days from your free trial purchase date and every 30 days thereafter you will be sent another fresh 30 day supply of Dentech Whitening and the form of payment that you used to order the trial will be billed the Member's Only price of $79.99 plus $8.99 shipping and handling for a total of $88.97 for the monthly value-shipment package. 15 DAY TRIAL PERIOD INCLUDES SHIPPING AND TRANSIT TIME You are not obligated to purchase after you receive your free trial bottle of Dentech Whitening and you can cancel anytime within the 15 day cancellation period. Even if you decide to cancel, please keep the trial as our gift to you. To avoid being charged you must cancel before your 15 day trial period is over. You may cancel your Value Autoship Program by calling 1(888) 822-4806 Monday thru Friday 6am-6pm Pacific Standard Time or emailing our support department at support@DentechWhitening.com. You can also cancel by going to www.DentechWhitening.com/cancel and entering the required information. Dentech Whitening Return Policy We have a 15-day satisfaction guarantee return policy on all shipments. Returns: If you are unsatisfied with our product, you may return the unused portion 15 days from the date that the product was originally shipped to you for a FULL refund according to the following terms. To obtain a FULL refund, your return must be postmarked 15 days from the date that the product was originally shipped to you. To return a product for an exchange or FULL refund you will need to obtain a Return Merchandize Authorization (RMA) number by contacting the billing department at support@DentechWhitening.com. An RMA number can ONLY be obtained by contacting the billing department at support@DentechWhitening.com. Axis Wellness Portal Terms : The trial offer is designed to display the quality and effectiveness of the AxisWellnessPortal.com website. This gives you the opportunity to try this website for FREE so you can come to a decision for yourself if this is the right product for you. If you enjoy the website do nothing and 15 days from your free trial purchase date and every 30 days thereafter you will be billed $9.99. 15 DAY TRIAL PERIOD You are not obligated to purchase after you receive your free access to AxisWellnessPortal.com and you can cancel anytime within the 15 day cancellation period. To avoid being charged you must cancel before your 15 day trial period is over. You may cancel your membership to AxisWellnessPortal.com by calling 1(888) 822-4806 Monday thru Friday 6am-6pm Pacific Standard Time or emailing our support department at support@Dentech Whitening.com. You will receive a response within 24 hours. Please Note: 1) We cannot process or refund packages marked "Return to Sender." 2) Refunds will be issued to the same credit card that was charged when ordering the product. 3) To ensure a refund is processed for you, please send returns to the address provided along with your RMA number. The RMA number must be clearly written on the package that you are sending back. Our shipping deparment is NOT allowed to accept any packages without an RMA number. Returned products must be sent to the following address: Dentech Whitening 263 West Olive Ave #130 Burbank CA 91502 We are not responsible for lost or stolen items. We recommend all returned items to be sent using some type of delivery confirmation system to ensure proper delivery. After the shipping department receives your return, it generally takes 2 business days or sooner to process your refund. Once a return is processed, it usually takes 3-5 business days for this return to be posted to your account, depending on your financial institution. Shipping and Insurance The standard ground mail service is shipped via the United States Postal Service First Class Mail. With our Expedited Shipping Option, we will make your shipment our priority and ship these packages out the same day for all orders placed before 1PM Pacific Standard Time and the next day for all orders placed after 2PM Pacific Standard Time (packages will arrive within 1-4 business days). Please be advised that shipments are not sent out on Saturdays, Sundays, or any Holidays. We do not guarantee arrival dates or times. We do not refund or credit shipping charges for any monthly shipments. The insurance offered during free trial orders only covers the free trial package (one bottle). Monthly shipments will not be insured unless you request insurance and pay additional fees.

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