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Ripoff Report | Dean Graziosi TRUSTED Review - Phoenix, Arizona
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Report: #111096

Complaint Review: Ripoff Report | Dean Graziosi - Phoenix Arizona

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  • Reported By: Redwood City California
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  • Dean Graziosi 3030 N. Central Ave, Suite 505 Phoenix, Arizona United States of America

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REVIEW UPDATE: December 18, 2018: Dean Graziosi remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Dean Graziosi is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Dean Graziosi has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, Dean Graziosi has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Dean Graziosi remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com.

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Dean Graziosi for its full commitment to quality customer service.

Ripoff Report's discussions with Dean Graziosi have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Dean Graziosi listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Dean Graziosi is dedicated to his student’s success and satisfaction. This is achieved by his obsession to understand how someone feels and their experience at each step of the way with his company and trainings. Being in this industry for 20+ years, Dean knows what it takes to teach someone at the pace that makes learning fun and productive. Even with a total 100% dedication to satisfaction as our goal, we are always learning how we can better serve our students and their desires. That's what allows us to grow and impact lives year after year.

Dean Graziosi is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..





The information provided in this report below is based on comments made by Dean Graziosi during an onsite inspection held by a third-party verification company with no biases towards Dean Graziosi.

Dean Enterprises is a distribution company for the books and materials created by Dean Graziosi. Mr. Graziosi is a highly successful real estate investor that channeled his knowledge into accessible books to advise and empower individuals interested in real estate investment. Mr. Graziosi's brand is highly successful and impacting individuals across the nation. He stated the following about his company, "they come, and they get a Dean education for free and while they are there they have the opportunity to buy success education but it is not my success education."

Leads for Dean Enterprises are primarily obtained through direct mail and infomercials produced by Income Essentials, a partner company to Dean Enterprises. Additionally, Dean Enterprises obtains leads through Instagram, Facebook, and other social media platforms. Individuals interested in Mr. Graziosi's products have the ability to research his method through free videos posted on his website. From there, they can decide to purchase one of his books.





CUSTOMER CARE & COMPLAINT RESOLUTION – DEAN GRAZIOSI

Mr. Graziosi was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Graziosi expressed that his companies have done an excellent job learning from both their successes and mistakes as a company. He stated the following, "every company says it but our obsession is we find someone they are satisfied as fast as we can figure it out and we learn something as a company as we do it. Nothing stands out just every single thing that comes our way is resolved and we learn and grow as a company."

Mr. Graziosi has built a highly successful brand that contributes its success to consistent customer service dedication. They've successfully reached over one million customers and treat each interaction with care and respect. Although they have an outstanding reputation they are constantly evolving their processes to ensure their customer service experience is second to none. To further assure future and current clients Mr. Graziosi's companies have an A+ rating with the Better Business Bureau, and Mr. Graziosi is on the board of the Electronic Retail Association.

Dean Enterprises is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "it is just part of the overall plan to put the customer first...for me if you are going to have obsession with customer satisfaction we want every avenue possible for us to hear if we did something wrong or the client didn’t understand or there is some confusion. So for me, it is just another avenue of which we can find out anything we can do to improve the company."





DEAN GRAZIOSI – STATEMENT FROM THE OWNER

" Being in the industry for 20+ years, I've seen it all but I can honestly say, what my companies and I do for our students is second to none. What's been able to get me to where I am today and keep me moving forward is keeping the student first and foremost. We strive to be known as the company that spends the proper energy assisting and providing value even "after the yes."

Dean Graziosi's team have expressed that they feel very confident doing their job. Being able to work for an entrepreneur is amazing for many things but the most important is the growth and opportunities that are presented, and the tools and education provided to always keep growing. Dean Graziosi takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Dean Graziosi provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged. Dean Graziosi truly is concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers."

Ripoff Report was pleased to learn that Dean Graziosi's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM DEAN GRAZIOSI

Dean Graziosi recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Dean Graziosi has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Dean Graziosi, Ripoff Report is convinced that Dean Graziosi is committed to quality delivery of services resulting in total client satisfaction.





How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Dean Graziosi meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint, so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Dean Graziosi Phoenix Arizona

I recently bought the Think A Little Different program off an infomercial. This was $39.95 but they obviusly tried to sell me some more collaterol. Once I called them they then enrolled me on the following programs:


- Special Listing Agency fiees (America's Real Estate Network) for $995 - Guaranteed Traffic.com for $2000 - Internet advertizing for $795 - Domain registration for $24.95 [this is legitimate]

Once I had enrolled and went through their pitch the fees were discounted and I ended up with a bill for $3,870.

After this billing cycle, I was then phoned by PMIcoaching.com to enrol me in one of their real-estate coaching programs. This would apparently would help me guarantee some real-estate transactions which in turn could be used as advertising by Dean Graziosi to further promote his scam [infomercials]. The cost of this plan is $6580. At this point I said, "enough"! 'Click', end of conversation, I put the phone down.

I did recieve some paperwork and a binder for these costs from "think A Little Different". Unfortunately they are next to worthless and must have cost about $25 maximum to produce.

I would like to file a complaint against:

Dean Graziosi's Think A Little Different - This would be under general fraud and for not providing anything of value for the money

GuaranteedTraffic.com - This would be for exorbitant costs for rediricing internet traffic to a website.

Obviously this is a scheme to extort money out of people and I want to expose these people so that others don't make the mistake I've made. This is a lot of money to most people.

Dog man San Francisco, California
U.S.A.

This report was posted on Ripoff Report on 10/01/2004 05:57 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dean-graziosi/phoenix-arizona-85012/dean-graziosi-phoenix-arizona-111096. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
14Consumer
0Employee/Owner

#14 UPDATE Employee

100% Client Satisfaction

AUTHOR: Megan Smith - (U.S.A.)

POSTED: Friday, December 28, 2007

I can totally understand your frustration. As a company we strive to satisfy 100% of our customers and make sure that we fulfill on everything that was promised. Reading through your report it seems that you have slipped through the cracks. We have over 100,000 satisfied students and our goal as a company is to ensure total client satisfaction.

I just took over the client satisfaction department and I want to make certain that we do handle every student with the best service and education available. If for any reason you feel that you have not received the level of satisfaction that is up to our standards or yours please contact me immediately for resolution. I will be able to settle any issue or answer any questions you may have. Please email me at satisfaction@deanenterprisesllc.com and I will get back to you within one business day. Please feel free to contact me at my office as well, 1-800-489-7003, for any satisfaction concerns. If you do not speak to a live person please leave a detailed message and I will follow up with you within 24-48 hours of your call.

Megan Smith
Client Satisfaction Director

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#13 Consumer Comment

Thinking of getting it...

AUTHOR: Javier - (U.S.A.)

POSTED: Friday, August 19, 2005

It looks pretty good on the TV Infommercial, but i do not trust on the TV at all, so the first thing i did was checking the company here, and, Voila!!
Found all this crappy cases... Sorry for you guys.
The people should start to look at this website more and more, so this "companies" won't work at all...
Everytime i talk to someone i always send them here...
Keep the word of mouth going...
Thank God you got your money back. Credit card companies work pretty good in this cases, same happened to me, went to a restaurant for a few drinks, leave the tab opened and they charged me like 3 other tables together on my credit card. I didn't waste my time calling to the restaurant, called the credit card company and got my money back in like 5 days, was like 300.
Now I take 5 min. and I go to the ATM first before I go out, I learned my lesson.
Hope I helped somebody with my comment.
Good luck!

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#12 Consumer Comment

infomerical hell

AUTHOR: Michael - (U.S.A.)

POSTED: Tuesday, March 01, 2005

Dean Graziosi and Don Lapre are in bed together as someone suggested. Since Lapre was in jail and may very well be on his way again, Graziosi im sure is not far behind him.

Don't buy Graziosi's products. Look for (((REDACTED)))



sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.



It is a good book to give you a start in the real estate biz and on Amazon it is only $13.00.



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#11 Author of original report

The final outcome ..

AUTHOR: Gareth - (U.S.A.)

POSTED: Monday, December 13, 2004

OK so after all the anguish and pain of dealing with a company like this I managed to get some results.



Basically, as I mentionend before I contacted my Credit Card company straight away once I thought there was a scam going on.



I then followed up with letters to the company for a refund and sent copies to my credit card company. I then talked to the Customer Claims department and they filed the case where it then went off to the fraud department. I also confirmed that they'd received copies of my logs of all transactions and communications.



I have now received a full rebate through my credit card and am very relieved. My credit card company has been helpful in this dispute and I encourage anyone who is in a similar position to call your credit card company straight away.



Just so you know, there are ways in getting your money back. You just have to keep pressing for it. I urge you not to give up.

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#10 Author of original report

7-21 business day refund scam

AUTHOR: Dog - (U.S.A.)

POSTED: Wednesday, December 01, 2004

I'm the original poster and would like you to know that ThinkAlittleDifferent staff told me that I would be refunded 7-21 business days after the return of my materials. Obviously I have the fedex receipts for the matarials and dated proof of them receiving it.



I was then told on the phone at a later date that there had been a mess up and that the information hadn't been given to the accounting department. Nice and conveinient eh?



Anyway, since the original return is actually where the clock officially starts ticking, I decided the ultimatem was warranted.



This is why it is so important to try and do everything above board when exposing fraudulent companies.



Use FedEX/UPS/USPS mail with recipts for delivery guarantees etc [making sure you keep the receipts!]. This adds to the possibility of mail-fraud in a legal battle! More amunition!! You will also have records that you did your part.



I just want to point out again, it is very important that you are both consistent in reporting stuff (don't get emotional) and logical. If you are feeling emotional about things, take a break and then try and come back and write things down in the order of events. Collect your records together and put the correct dates on the notes.



I personally have a hanging folder with copies of absolutely all communications (including voice recordings) which have all been dated.



The reason I mention this is that any Lawyer needs to have substantial evidence when presenting a case to a court. By doing this, you have as much ammunition as possible and have also showed that you are not making things up to get your own back (which is quite often a plea from the defendant!).

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#9 Consumer Comment

You hit the nail on the head.....

AUTHOR: Chris - (U.S.A.)

POSTED: Tuesday, November 30, 2004

I had the same exact problem. I signed up on 10/29 and actually tried to cancel 5 minutes after I had signed up. I wanted to cancel after I was promised one thing and then told something different after I had given my credit card number. It is now 11/30 and my card is not refunded. I filed a complaint with the BBB and filed a dispute with my credit card company. I was on the phone for over 45 minutes with this f'n jerk who tried to give me a psychology session on how I am cheating myself. He simply would not just let me go my own way and refund my card. He then told me it would take up to 30 days to reverse the charges. During the past 30 days, I have had two people call me to actually try an re-sell me the program at discounted costs. I wish they would have tried to asked me in person.... The last person told me that my refund request was processed on 11/23 and I had to wait another 7 - 20 days. This place is rediculous....How are they allowed to operate like this and rip people off? I'm not worried anymore because my credit card company is on the case and said it would definitely be resolved. Stay Away from this piece of garbage scam!

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#8 Author of original report

Dean Graziosi's Think A Little Different Scam

AUTHOR: Gareth - (U.S.A.)

POSTED: Monday, November 22, 2004

So after over a month of discussing reimbursement with the staff at Think A Little Different, I have come to the conclusion that the company does not want to reimburse my money. Since I had the foresight to call my credit card company initially, I have kept records of all attempts to contact them and also recordings of all conversations with them.



FYI, legally you have to ask the receiver of the phone call if they mind being recorded. I did this so that all my conversations are recorded legally and may be submitted to court as evidence.



I have given the company [ThinkALittleDifferent.com] an ultimatem in that they must reimburse my credit card by the end of 11/22/04 if they wish to avoid legal procedings with my credit card company.



I am writing this log so that there is documented evidence of the process by which I am trying to get my money refunded.



If this turns into a legal battle, I will post more information here of the process and the outcome.



I would like to point out that the credit card company's advice on possible frauds is:



1) Keep notes on all conversations and atempted conversations. Date your paperwork.



2) Keep copies of all letters sent and received.



3) Make sure you send a letter to the company asking for a refund. This means that you have done your due dilligence in trying to get your money back. Make sure it is dated. Keep a copy!



4) If possible record all comunications with the company (including voicemails). Date the recordings before the phone is picked up and then ask the recipient if they are willing to speak whilst the recorded conversation is taking place.

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#7 Author of original report

Dean Graziosi's Think A Little Different Scam

AUTHOR: Gareth - (U.S.A.)

POSTED: Monday, November 22, 2004

So after over a month of discussing reimbursement with the staff at Think A Little Different, I have come to the conclusion that the company does not want to reimburse my money. Since I had the foresight to call my credit card company initially, I have kept records of all attempts to contact them and also recordings of all conversations with them.



FYI, legally you have to ask the receiver of the phone call if they mind being recorded. I did this so that all my conversations are recorded legally and may be submitted to court as evidence.



I have given the company [ThinkALittleDifferent.com] an ultimatem in that they must reimburse my credit card by the end of 11/22/04 if they wish to avoid legal procedings with my credit card company.



I am writing this log so that there is documented evidence of the process by which I am trying to get my money refunded.



If this turns into a legal battle, I will post more information here of the process and the outcome.



I would like to point out that the credit card company's advice on possible frauds is:



1) Keep notes on all conversations and atempted conversations. Date your paperwork.



2) Keep copies of all letters sent and received.



3) Make sure you send a letter to the company asking for a refund. This means that you have done your due dilligence in trying to get your money back. Make sure it is dated. Keep a copy!



4) If possible record all comunications with the company (including voicemails). Date the recordings before the phone is picked up and then ask the recipient if they are willing to speak whilst the recorded conversation is taking place.

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#6 Author of original report

Dean Graziosi's Think A Little Different Scam

AUTHOR: Gareth - (U.S.A.)

POSTED: Monday, November 22, 2004

So after over a month of discussing reimbursement with the staff at Think A Little Different, I have come to the conclusion that the company does not want to reimburse my money. Since I had the foresight to call my credit card company initially, I have kept records of all attempts to contact them and also recordings of all conversations with them.



FYI, legally you have to ask the receiver of the phone call if they mind being recorded. I did this so that all my conversations are recorded legally and may be submitted to court as evidence.



I have given the company [ThinkALittleDifferent.com] an ultimatem in that they must reimburse my credit card by the end of 11/22/04 if they wish to avoid legal procedings with my credit card company.



I am writing this log so that there is documented evidence of the process by which I am trying to get my money refunded.



If this turns into a legal battle, I will post more information here of the process and the outcome.



I would like to point out that the credit card company's advice on possible frauds is:



1) Keep notes on all conversations and atempted conversations. Date your paperwork.



2) Keep copies of all letters sent and received.



3) Make sure you send a letter to the company asking for a refund. This means that you have done your due dilligence in trying to get your money back. Make sure it is dated. Keep a copy!



4) If possible record all comunications with the company (including voicemails). Date the recordings before the phone is picked up and then ask the recipient if they are willing to speak whilst the recorded conversation is taking place.

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#5 Author of original report

Dean Graziosi's Think A Little Different Scam

AUTHOR: Gareth - (U.S.A.)

POSTED: Monday, November 22, 2004

So after over a month of discussing reimbursement with the staff at Think A Little Different, I have come to the conclusion that the company does not want to reimburse my money. Since I had the foresight to call my credit card company initially, I have kept records of all attempts to contact them and also recordings of all conversations with them.



FYI, legally you have to ask the receiver of the phone call if they mind being recorded. I did this so that all my conversations are recorded legally and may be submitted to court as evidence.



I have given the company [ThinkALittleDifferent.com] an ultimatem in that they must reimburse my credit card by the end of 11/22/04 if they wish to avoid legal procedings with my credit card company.



I am writing this log so that there is documented evidence of the process by which I am trying to get my money refunded.



If this turns into a legal battle, I will post more information here of the process and the outcome.



I would like to point out that the credit card company's advice on possible frauds is:



1) Keep notes on all conversations and atempted conversations. Date your paperwork.



2) Keep copies of all letters sent and received.



3) Make sure you send a letter to the company asking for a refund. This means that you have done your due dilligence in trying to get your money back. Make sure it is dated. Keep a copy!



4) If possible record all comunications with the company (including voicemails). Date the recordings before the phone is picked up and then ask the recipient if they are willing to speak whilst the recorded conversation is taking place.

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#4 Consumer Suggestion

Question for one who feels he is a victim of Dean

AUTHOR: Joe Blow - (U.S.A.)

POSTED: Tuesday, November 09, 2004

Do you think that Dean and Don Lapre are in bed together? I think Don Lapre trained Dean how to make money. Ask Don Lapre if he train Dean on how to get the "Motor Million" program started.



Something tells me these to take notes from each other.

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#3 Consumer Suggestion

Question for one who feels he is a victim of Dean

AUTHOR: Joe Blow - (U.S.A.)

POSTED: Tuesday, November 09, 2004

Do you think that Dean and Don Lapre are in bed together? I think Don Lapre trained Dean how to make money. Ask Don Lapre if he train Dean on how to get the "Motor Million" program started.



Something tells me these to take notes from each other.

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#2 Consumer Suggestion

Question for one who feels he is a victim of Dean

AUTHOR: Joe Blow - (U.S.A.)

POSTED: Tuesday, November 09, 2004

Do you think that Dean and Don Lapre are in bed together? I think Don Lapre trained Dean how to make money. Ask Don Lapre if he train Dean on how to get the "Motor Million" program started.



Something tells me these to take notes from each other.

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#1 Consumer Suggestion

Question for one who feels he is a victim of Dean

AUTHOR: Joe Blow - (U.S.A.)

POSTED: Tuesday, November 09, 2004

Do you think that Dean and Don Lapre are in bed together? I think Don Lapre trained Dean how to make money. Ask Don Lapre if he train Dean on how to get the "Motor Million" program started.



Something tells me these to take notes from each other.

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