ED Magedson – Founder
DELL ComputersInternet United States of America
Back in April of 2009, I bought a computer and monitor by phone. The sales representative, a Mr. Carlo Tala, wanted me to sign up for a Dell Preferred Account, or basically a credit account. To entice me to do so, he offered me a $200 gift card that I would receive through the mail.
I said that it sounded enticing but that he would also have to agree to take $100 off my order. He talked to the supervisor and he agreed to do so. I have waited for months on end for that gift card but to no avail. It is now December 1st, and I called Dell. They transferred me to every goddamn place you can imagine and every one of them say there is nothing they can do.
They say the only way I can get my $200 gift card is if I speak with the representative himself...but the problem is that he, according to 2 separate dell employees, no longer appears to work there. Those f***ers scammed me and there is nothing, not even the managers, say they can do about it. I was on the phone for hours only to be completely frustrated.
If a lawyer is reading this, please give me a call to teach Dell a lesson about this matter. I personally pleaded with Dell to try to do something, anything, to transfer me to managers, but I always come up with nothing. Twice I got disconnected after waiting for half an hour each time.
This report was posted on Ripoff Report on 12/01/2009 12:04 PM and is a permanent record located here: http://www.ripoffreport.com/reports/dell-computers/internet/dell-computers-carlo-tala-deception-used-to-entice-me-to-sign-up-for-credit-account-inte-531449. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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