Report: #574101

Complaint Review: Dell - Dell Financial Services

  • Submitted: Tue, February 23, 2010
  • Updated: Tue, February 23, 2010
  • Reported By: Meg — United States of America
  • Dell - Dell Financial Services

    PO Box 81577, Texas
    United States of America

Dell - Dell Financial Services Poor record keeping, bills not mailed to correct address PO Box 81577, Texas

Show customers why they should trust your business over your competitors...

This complain is regarding Dell Financial Services (DFS), and not the technical/sales part of Dell.  
I opened a Dell Preferred Account several years ago when I lived at another address.  

I paid off my account, and did not use it for a year or so.  I moved during this time period.  I ended up making another purchase on the account.  It may have been my misunderstanding, but when talking with the people at Dell (sales)and making my order, I was under the impression that they were changing my billing information to reflect my change of address, and assumed that I would receive my Dell Preferred Statement at my new address.  Ok, I know what they say about assuming, but I just want everyone to know that they have to be really careful about dealing with Dell and Dell Financial Services.  They do not appear to share information like I thought, so you have to be absolutely sure that both have your correct information

In short, I ended up having late fees because my new statement was not sent to correct address.  I realized that this was mostly my fault, since I had not checked that Dell and DFS had my new contact info.  So I called DFS to make the appropriate change of address, and accepted the late fees without contest.

However, they have not changed my mailing address, even though I have called to make this change twice now.  When I access my account online, my address is correct, but when I call to verify, they still show my old address.  Seems like their different types of record keeping are not being kept in sync.  

I just tried switching to PAPERLESS billing online to circumvent the mailing address problem altogether.  GET THIS:  I clicked on the link which *clearly* said "switch to paperless billing".  I check my email a few minutes later, to find an email from DFS which tells me (and I quote) "You have UNENROLLED your account from paperless statements. Effective immediately, all new billing statements will be mailed to the address on file."  

Just to be clear, I told it to enroll me in paperless billing and it UNenrolls me in paperless billing.  WTF?  

So, I have decided I just need to remember to regularly log into my online account and check if bills are due.  I can't rely on them for any notification.  I will pay it off and never use again.  

I realize that when I use a credit account, that it is my responsibility to pay.  But I also feel that a company has a certain amount of responsibility to send you bills in an effective and accurate manner, assuming you have provided them with the means to do so.  I would not use this as an excuse for non-payment, but I will not be using that account anymore.  

Given their poor record keeping, I would not be surprised if more egregious errors are not occurring.  
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This report was posted on Ripoff Report on 02/23/2010 11:30 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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