Report: #765020

Complaint Review: Dell, Inc.

  • Submitted: Sun, August 14, 2011
  • Updated: Mon, August 15, 2011
  • Reported By: MarlaLyn — Portsmouth Rhode Island United States of America
  • Dell, Inc.
    1 Dell Way
    Round Rock, Texas
    United States of America

Show customers why they should trust your business over your competitors...

Priced out an XPS8300 from DELL through the Student Member Site and got a sweet config for $1390. Then priced the same exact system through the student "free" xbox promotion and was quoted $1866. $475 more for the "free" XBox 360.

For that amoiunt of money I could buy the 360 with the connect system and still come out ahead. This is a classic bait and switch scam. Everyone experiencing the same should report it to your State Attorney Generals office.

I decided to buy a cheaper computer for the minimum they would allow . . . $699.00 - in order to get the "free x-box".  When they sent me the receipt in my e-mail it showed me that indeed I paid just over $700.00 for the computer - and then a separate charge for $250 for the x-box.  They charged me for it!

Although it clearly stated on the website, "Buy select Dell PCs with Windows 7, get a free X Box 360 4GB." - indeed, it is not free.  It costs over $200.00!  I could buy it in the store for less money.  

They pulled me in with the offer of a free x-box - but built in the price of the X-Box into the price of the computer - and had the nerve to print out on my receipt the itemized charges: the $700.00 for the computer and the $200.00 for the Xbox (plus taxes on both - am I supposed to be taxed on free items?)

Thank You, and Good Luck.  Better off buying one from somewhere else.  I think Microsoft knows about this scam too - obviously they partnered with Dell to offer it.  They are both the scam artists.  
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This report was posted on Ripoff Report on 08/14/2011 10:49 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment


AUTHOR: Robert - (U.S.A.)

So if I read this right you were looking at computers and found that the same computer with the "free" XBox was $475(actually $476) more than you could get through the Student Program.  So what do you do?  You find the cheapest computer you could ($700) that would still enable you to get the "free" XBox.  I am going to take a guess here and say you aren't exactly the Valedictorian of your school are you.

But beyond that....

the $700.00 for the computer and the $200.00 for the Xbox (plus taxes on both - am I supposed to be taxed on free items?)
- In short..yes depending on your state.  If your state requires companies to tax "free" items based on their retail value you will get charged tax.  This is actually very common with the "free" or heavily discounted Cell Phones you get when you sign up for a contract.

This may also be why it was separated into two separate lines.  Without seeing the Invoice, I would guess that they charged you for both the XBox and Computer, added the tax and then gave you a credit for the XBox.

So what was the exact amount that you were charged?

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#2 Consumer Comment


AUTHOR: mr rik - (USA)

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#3 Consumer Comment

Bait and Switch???


Here's a definition of bait and switch...

Bait-and-switch is a form of fraud, most commonly used in retail sales but also applicable to other contexts. First, customers are "baited" by advertising for a product or service at a low price; second, the customers discover that the advertised good is not available and are "switched" to a costlier product.

You may be a victim of questionable sales tactics, but it hardly qualifies as "Bait & Switch."

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