Report: #1039447

Complaint Review: Deluxe Marketing Inc

  • Submitted: Sun, March 31, 2013
  • Updated: Tue, August 12, 2014
  • Reported By: Douglas Marzean — Lake Elisonre California
  • Deluxe Marketing Inc
    1840 41st Ave #102262
    Capitola, California
    United States of America

Deluxe Marketing Inc Jeremy Larson - Brad Canepa - William Biggs Refuses To Release Money To Reps Capitola, California

*General Comment: Notice of Legal Action

*UPDATE EX-employee responds: has not been paid my hold back

*UPDATE EX-employee responds: Mr. M**** is 100% Correct

Show customers why they should trust your business over your competitors...

In this industry, we have a clause in our contract for "Charge Backs". This is when a company that we contract with will charge back the contractor for any sales that cancel or disconnect after a set amount of days. Typically this is 90 days.

The contractor, in this case, Deluxe Marketing, Inc, will set up a hold back account for each rep and manager. The average for this industry ranges from $500 to $1,000 and is released 90 days after the last sale completes. Deluxe Marketing Inc holds your hold back for 180 days, twice as long as any other company in this industry. They also hold $3,000, three times higher than any other company in this industry.

Here is where it gets shady. If you are contracted in a market and with a company that doesn't have charge backs, there is no reason to hold this money. There is no risk of loss to the company. 

While Deluxe Marketing was contracted with Cox Communications in Southern California, there were no charge backs and never the potential for charge backs. [continued below]....
..... Yet, Jeremy Larson and Brad Canepa still continue to hold on to the hold back money of the 30+ reps and managers that one day found themselves without work in this market due to Jeremy Larson and William Biggs losing the contract.

Jeremy and I had an agreement to release these hold backs the the reps that earned this money in 60 days after the contract was lost. This seemed fair enough, even though there was absolutely no reason to hold the money.

When I contacted Jeremy Larson and Brad Canepa to have the money released, they refused and I was referred to their attorney. Jeremy and Brad feel that holding on to this money as long as they can is the right thing to do. 

Jeremy Larson continually brags about being an INC. 500 fastest growing company. That means he has plenty of money to pay the reps that have put him on that list. The ONLY reason to hold this money is the pure greed of Jeremy Larson and Brad Canepa.

In the contract that we all signed, here is what it states:

21.) Charge Backs - A reserve account of $3,000.00 will be established to cover potential charge backs for contractors. 

So, if there is no potential for charge backs, what is the point of the reserve account?

While I truly believed in this company for two years, enough to relocate my family halfway across the country, greed has chocked all the life out of anything good this company had to offer. 

All that we are asking is that the millionaires release what rightfully belongs to the hard working reps that earned them all of their money. Just do the right thing for the reps that need that money to support their families. 
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This report was posted on Ripoff Report on 03/31/2013 09:34 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 General Comment

Notice of Legal Action

AUTHOR: Ingle Elia PLLC - ()

To: Author of Report

Ingle Elia PLLC represents Deluxe Marketing, Inc. Please take notice that Deluxe Marketing, Inc. has initiated an action in the United States District Court, District of Arizona, Deluxe Marketing, Inc. v. John Does 1-10, Case No. 2:13-cv-02144-DGC (the “Arizona Action”). In connection with this Arizona Action, Deluxe Marketing, Inc. seeks to subpoena Xcentric Ventures LLC dba for your contact information. You have a right to file and serve a response to the request anonymously. If you intend to file and serve a response, please do so, or notify us of your intent to do so, on or before November 25, 2013. Alternatively, you can contact us and inform us of your identity. You can convey this information by calling Ingle Elia PLLC at (602) 606-7955 and reference Deluxe Marketing, Inc. Alternatively, you can email your information to with "Deluxe Marketing, Inc." as your subject.

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#2 UPDATE EX-employee responds

has not been paid my hold back

AUTHOR: Mario evicted rodriguez - ()

I got an email from there payroll dept saying they would send me my holdback in wa state. due to there greed I have not received my hold back of 757 dollars. I was forced to get evicted feom my home. I hope you do the right thing Mr larsen because u have crippled my home 

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#3 UPDATE EX-employee responds

Mr. M**** is 100% Correct

AUTHOR: GenuineDickies - ()

My name is Jason W****. Douglas M**** was my immediate sales manager at DMI.

Doug is 100% correct in his statement. I have been in contact with Mr. Larson 3 times trying to resolve/request the balance on my reserve or "chargeback" account with the company. Either Mr. Larson is shining me on or his payroll department is shining him on. Each time we have spoken he has stated "it is time" to return our chargebacks and he would have someone from payroll contact me ASAP. This has never happened.

I do not understand why this is an issue. Mr Larson has returned my phonecall 3 times and been extremely polite and upstanding on the phone, however, none of his promises have turned out to be true and I cannot even get acknowledged by anyone else in his company.

I was part of the San Diego crew of contractors when the office was closed (apparently by the request of Cox Communications). I was not aware Mr. M**** had negotiated a 60 day repayment on our reserve checks, however, it has been 180 days (as stipulated in our contract) and DMI is making no attempt to refund our chargeback accounts and making false promises.

I hate to make this report but DMI owes us for the work we did and I truely hate being blown off.

(((phone number redacted)))



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