Report: #1002649

Complaint Review: DeluxeHire

  • Submitted: Thu, January 24, 2013
  • Updated: Thu, January 24, 2013
  • Reported By: MNJ — London Other United Kingdom
  • DeluxeHire
    28 Grosvenor Street, Mayfair
    London, Select State/Province
    United States of America

DeluxeHire Bebe Deposit of 100 not returned London , Other

*Author of original report: No breakage

*REBUTTAL Owner of company: Unknown Reporter

Show customers why they should trust your business over your competitors...

Like other people complaining on this site. My wife and I too hired from DeluxeHire in September 2012. Paid the deposit of 100, completed our part of the contract, and have so far had a long list of empty promises, but no deposit back.

In my opinion they are trading falsely and illegally and can not be trusted with any kind of deposit money.

Happy to share all communications that we've had with the principal of DeluxeHire.
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#1 Author of original report

No breakage

AUTHOR: - ()

Interesting that it has taken Deluxe Hire nearly three years, bar 2 days, to respond to my report, and the plenty of other reports on this website.

The fact is that the hired goods was returned in a prestigne condition, and the immediate refund was not given.

If you have money to flush out in the toilet, there are better ways of spending them - I would not touch deluxe hire even if they had the last plate, knife, fork, glass and seat left in the world...


What we did find was a number of companies that are quoted on Deluxe Hires website, who didn't know that their good name was used to entice people to think of Deuxe hire as a good company.


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#2 REBUTTAL Owner of company

Unknown Reporter

AUTHOR: DeluxeHire - (United Kingdom)

Unknown Reporter - No record on file

DeluxeHire provides services for private and corporate clients, photographers, hotels, production and television companies across the UK.  We successfully deliver hundreds of orders to various events every year. Clients who seek high-end deluxe products to create unique, memorable and successful events come to us. Our customer base is strong. We stock over 2000 products from major suppliers in the hospitality and events industry. And those are some of the reasons why we remain in business today despite all the many challenges the business has faced.

Additionally, in 2013, we took the extraordinary step of instating a minimum order value of £120.00 including vat, simply because our business was overwhelmed with demand - that shows confidence.

The nature of catering and event equipment hire is inherently complex (it just is!) In this industry, 95% of customer orders return with losses, damages or breakages.  We're talking about goods such as glassware, cutlery, crockery etc. It is not inconceivable that glassware or crokery may break or cutlery ends up in bins, etc. At DeluxeHire, it is rear that we cancel an order but occasionally it happens, when a customer fails to return their complete order. When that happens, we take responsibility and work closely with the customer - should they wish -to find a solution. Our close links with other hire companies ensure that there is absolutely no reason to disappoint anyone.

With the information provided by reporter, we are unable to determine who this person is or the validity of their claim. 


Catering & Event Equipment Hire London.

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