• Report: #1065611
Complaint Review:

Diamond Resorts International

  • Submitted: Tue, July 09, 2013
  • Updated: Tue, May 27, 2014

  • Reported By: Thomas — Yukon Oklahoma
Diamond Resorts International
10600 West Charleston Boulevard Las Vegas, Nevada USA

Diamond Resorts International DRI A DRI Sales Rep lied to me about signing a contract with a bank I had no intentions to business with. Las Vegas Nevada

*General Comment: Thomas Hardy

*Author of original report: Correction to the report

*Author of original report: Correction

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To be fair to DRI,I will speak on the Pros and Cons of doing business with them


1. This would be a great purchase for any one/family with wealth and time to vacation. They have some of the most elegant resorts worldwide.

2. If you follow the instructions as the pamphlet directs; it's probably 98% chance you'll get what you reserved. And if not, and it is found that Its Diamond's fault they will correct the issue.

3. You will have the opportunity to see the world simply buy logging in or making a phone call and booking a resort.

4. There are millions members out there who love their DRI membership wouldn't trade/sell it for the world.

5. They truly are Vacationing made Simple.


1 .My membership purchase me obligated me to DRI in FOREVER, regardless "If lose my job, become sick, immobile, and/or I just don't want to be an active member anymore". My membership points are "Automatic"(meaning FOREVER, A LIFETIME of uncontrollable maintenance fees to be passed on to my children for the rest of their lives too.

2. The Sales Rep told me misleading information about the product. He failed to inform me of very important details of the contract. I sign a bank contract under a false belief that I didn't have to use the bank.

3. I paid over $18,000 for 8500 points I only received 5000 points because they were not added on the contract.

4. I have endured rude customer service

6. I can't do anything about climbing maintenance fee prices.

7. I don't OWN anything, I  purchased a "Right to Use" by points. I was told I would be a Timeshare owner.

8. It is very hard to resell the timeshare

9.DRI has no give back program.

10.If I don’t pay DRI, they will attack my credit.

I'll stop here... Just know I am an UNHAPPY member just like many of you. I feel I was tricked by misleading information and I caved to the pressuring Sales Agent's Dream presentation. Now by the time I pay off my time share with the 17% interest dealing with Quorom Credit Union I will pay over  $37000 for 5000 pts. I was told by the sales agent I didn’t have to finance with QCU, but I had to sign their binding contract to go forward with the purchase. And because of work I missed the period to inform them I could not find Financing .Had I not listened to the sale agent and NOT signed that bank contract the purchased would of have voided itself out. I also perceived automatic point  allotment as if I wanted more, I would not have to come back in and do another agreement. So now I 'm stuck in a contract with QCU. I spoke with a DRI customer care agent and she simply stated I signed the contract and I have to pay, there is nothing DRI can do for me. So "yes" I've tried to deal Directly with DRI in good faith to no avail. With that being said, I understand I don't have a lot of money to fight them in court, nor am I going to pay somebody to get me out of the contract. I have a voice, and I plan to use it on every complaint board I see. I will use my freedom of speech/to protest until I am free of DRI contractual obligation. Some people just lie down and allow themselves to get screwed not me. I haven't lied about anything stated above....I have proof. So if you are a DRI Board monitor get used to seeing this post every time I make a monthly payment on that $30,000 loan bill I was tricked into signing by your sales agent: Who can say whatever he wants and not be liable for his statements nor does DRI have to HONOR his misleading statements. We can keep them honest! If you would like to reach me, leave your info in the reply or PM me. To “Diamond Resorts International" Do not try to contact me with scare tactics I am covered under the freedom of speech and protest. I have not quoted anything verbatim off of your contract, nor am I attempting slander your name. I am merely giving an honest testimony on my experiences with your company. Do not contact me "unless" you are freeing me of my contract and this high interest loan obligation. I know you can do the right thing if you wanted too...Unfortunately your sales agent tricked the wrong Disabled Veteran of Marines...We are truly, no better friend, No worse enemy. I am a simple hardworking man with a voice; there is nothing amazing about me. If there was I wouldn't be in this situation, lol. I have more time and energy than money, I feel like a modern day David and DRI is my Goliath. I do not expect a miracle overnight but DRI will get tired of seeing and hearing and answering questions about this information in their presentations....If you want to help me out? Go sit thru a presentation, and reference this member# 46013434 (Use for that purpose only, I will not rent or sell this timeshare!) and ASK Questions. (((This post is not meant to deter any readers from doing business with Diamond Resorts International nor, is it an attempt to slander/damage Diamond Resort International's integrity or business procedures))). I am simply letting the world read my testimony of my current situation with Diamond Resorts International. Had I known this prior, I would have made a better decision. God bless America....

This report was posted on Ripoff Report on 07/09/2013 12:56 PM and is a permanent record located here: http://www.ripoffreport.com/reports/diamond-resorts-international/las-vegas-nevada-89135/diamond-resorts-international-dri-a-dri-sales-rep-lied-to-me-about-signing-a-contract-wit-1065611. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 General Comment

Thomas Hardy

AUTHOR: bebod - ()

Thanks for your service. 

I was a TS owner (after market) from 1990 to 1995... never was able to use it.  Got out with only a few thousand $ loss.  Didn't learn my lesson... got back in 2001 with Embassy (name contracted and used by I believe) Holland America.  When they bailed, Sunterra bought them out (I bought in more from them) and Sunterra was eventually bought out by Diamond.  In 2010 I bought more with DRI on the after market.  
Bottom line:  I have come to believe the entire time share industry is a scam.  I'm a slow learner.
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#2 Author of original report

Correction to the report

AUTHOR: Thomas Hardy - ()

 Hello world I spoke with Diamond today,they refused to honor my request of voiding the contract to no surprise..

They were more concerned with the inaccuracies they found in my intial report,so I'm making the corrections as I stated I would.I have no problem being honest.

 So,Under a false pretense,I say that truthfully because I initially refused to sign the contract But their  sales rep. said I only had to sign their Diamond Resorts Financial Services contract as Formality to go forward with the purchase(I did NOT have to use DRFS).I did,now they are trying to force their services on me.


1. I purchased 5000 U.S.Collection points and received an additional 3750 in shortterm bonus points(DDH points) for free.

2. Diamond sells "a right to use" time share interest where the purchaser becomes an owner of the "right to use" including the right to use THE CLUB benefits and Services that are unavailable to non-owners.

3.I did not sign a contract with Quorum Credit Union,I signed with Diamond Resorts Financial Services.Diamond Timshare owners have membership/access benefits to Quorum Credit Union

Those are all the inaccuracies Diamond pointed out to me in their letter.

All of the above is irrelevent to me,The fact still remains "I signed their financial services contract under a false pretense because of deception used by their sales agent".It also says alot about Diamond,99% of the letter addressed the above info and 1% addressed my accusation of deception.They would not address/acknowledge my complaint.They admit there could have been confusion,But they still found my complaint to be Dubious....and refused to void my contract.

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#3 Author of original report


AUTHOR: Thomas Hardy - ()

 I am NOT doing business with Qourum Federal Bank.The Correct bank is "Diamond Resorts International Financial Services".

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