d**k's Sporting Goods capable of taking money but not refunding or even delivering product Internet

I ordered $111 in shirts from d**k's Sporting Goods online.  I received no verification email.  I thought maybe it didn't go through, and was glad because I decided I didn't want it anymore.  I called my bank.  They assured me that exact amount was taken out, and taken out by d**k's.

I called them.  The first person I talked to couldn't find me in their system.  He seemed hopeless so I said I'd call back later.

The second person I talked to could only find me by my phone number.  He said he would send me a refund in three days.  I did not receive it.

The third person I talked to could only find me by my email address.  She told me the order never went through and they never charged my card.  I told her three times I had talked to my bank and she just kept talking over me saying, "No, ma'am, no, ma'am" until I hung up on her.

The last person I talked to could only find me by my credit card number.  He said the order had been placed on hold due to a problem with my address (?).  He took the phone number to my bank and assured me it would be refunded.

And here I am.  $111 gone.  Not exactly chump change.  And nothing but stupid people to talk to.  How can you argue with abject stupidity?  I'm sure I could fax a bank statement showing they took the money but it would mean nothing.

Do NOT order from d**k's!  They own up to their name in spades!