ED Magedson – Founder
Digitalmonster.comSaddlebrook, New Jersey USA
Digitalmonster.com Great prices blinded me to the RED FLAGS THAT WERE EVERYWHERE!!! Saddlebrook New Jersey
I purchased a Canon T5I from digitalmonster.com because they offered the absolute best price available - $543 and free shipping/no tax. I couldn't find it for under $729 anywhere else. I checked a couple of reviews - they had only glowing praise - so I went with it and ordered the camera yesterday. The site said I would receive an email confirmation once the order was "reviewed" - first red flag.
Hoping to find that the camera shipped out, I looked for an email this morning and found one. It said I needed to call to "confirm my order" so I did. The rep answered the phone very unprofessionally - second red flag. I only gave my name; he didn't ask for my order number or the type of camera purchased, so he apparently had my info right in front of him already. I wasn't asked to confirm my address, phone number, last four on the debit card - nothing to identify me as the purchasing party Third red flag.
He then asked me if I intend to export the camera I was buying and I said, "No. Why?" He stated that the model I purchased was the international model and if I'm going to be keeping it, I needed to get the USA model which would be more money. Apparently, the battery that came with the one I ordered "only lasted for 30 minutes as opposed to 5 hours for the USA one". Fourth red flag. And only the USA camera came with a warranty. Of course. Fifth red flag.
Anyway, he quoted me a price of $749 - $200 more than the one I ordered. After the old "let me check with my supervisor" when I asked for a lower price (he was gone for less than 5 seconds - flag), he came back with a price of $699. More haggling got me a $679 total so I agreed to it. He said okay and hung up. No "goodbye", "have a nice day", "kiss my a*s", nothing. Flag, flag and flag.
I immediately went to their website and could not find any trace of a USA model - the only one listed was the one I initially bought. I then transferred the money out of the account for the debit card I used so the charges wouldn't go through and called Canon USA. What a surprise - there is no such thing as an international model and a USA model. Classic bait and switch.
When I came her to file a report and was asked for their contact info, guess what? Not an address to be found on their website. Nothing but a toll-free number that no one answered (you get a machine) and a generic email address. Absolutely nothing else. I had to go on other sites to try and find info and all I got was a city and state, which is better than nothing. We called the toll-free number and left a message that we want to cancel our order (because no one answered the phone, of course). Found more reviews, this time they told the same story I am - bait and switch after being asked to call and confirm.
Bottom line - they are shady, unprofessional thugs who resort to scandalous tactics to separate you from your hard-earned money. It's just not worth the savings if I have to spend all my time making sure this company doesn't rip me off. Lesson learned.
This report was posted on Ripoff Report on 08/23/2013 01:23 PM and is a permanent record located here: http://www.ripoffreport.com/reports/digitalmonstercom/saddlebrook-new-jersey/digitalmonstercom-great-prices-blinded-me-to-the-red-flags-that-were-everywhere-saddl-1078477. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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