Report: #653214

Complaint Review: Dinovite

  • Submitted: Wed, October 20, 2010
  • Updated: Wed, February 29, 2012
  • Reported By: liz57006 — Brookings South Dakota USA
  • Dinovite
    101 Miller Drive
    Crittenden, Kentucky
    United States of America

Show customers why they should trust your business over your competitors...

Dinovite is a joke. They claim that their product will cure allergy symptoms within 90 days. When I called after 90 days to inform them that my pet had no improvement, I was told that we weren't giving her a high enough dose, and to order more. They agreed to offer a refund for that order if indeed it didn't work either. It of course did not (this product is a placebo, and an absolute joke.) They denied ever telling me this, and refused to give us a refund.

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#1 REBUTTAL Owner of company

Simple return policy

AUTHOR: Dinovite - (United States of America)

First, simply look at the ingredients in Dinovite.  Of course, it's not a "placebo".  It contains vitamins, minerals, omega fatty acids, enzymes, probiotics, etc., all known nutrients that actually are required by canines but not contained in heat processed commercial dog food.

The directions are very simple for each product and are stated online AND on each package. 

Unfortunately, if you use a teaspoon of product for a 90 lb. dog when the dog actually requires several tablespoons, you probably won't see results.  It's like a 300 lb. man taking a baby aspirin for a headache.

We have a very simple and straight forward return policy.  We really don't veer from it. Here is a link.

We have an A+ rating with the BBB, who investigates all complaints to make sure they are legitimate.
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#2 Consumer Suggestion

Dinovite went beyond their guarantee for me

AUTHOR: Rtgal - (U.S.A.)

I have been buying powdered Dinovite for almost 4 years because it works great to keep my dog from itching all night long, licking his paws and ear infections.  When they came out with their new liquid form of the product, I thought it would be easier than the powder so I ordered it.  A LOT of it!  But, after about 6 weeks I really missed the old powder.  Maybe I was just stuck in my ways.  The liquid worked fine but I just like the powder better.  So, I called customer support.  I was able to send back the liquid and actually got credit for the whole order, not just the unopened containers.  I ordered the powder instead and continue to use it with my dog. 

Dealing with this company for 4 years has been nothing but a pleasure.  When a package got damaged, they worked with UPS to get it replaced, about 2 years ago.  I use their dog shampoo as well and could not be happier. 

If the complainer here would read the ingredients in the product he could see that the nutrients in the product are actually nutrients required by his dog. My dog hasn't stopped shedding and itching all night because of a placebo...or else I would have one really smart dog!  No more steroids for my dog, only Dinovite.
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#3 REBUTTAL Owner of company

Money Back Guarantee very clearly stated all over website.

AUTHOR: Dinovite - (United States of America)

Dinovite supplements contain actual nutrients that are heat processed out of commercial pet foods. These nutrients, such as zinc, omega fatty acids, enzymes, vitamins, etc. are actual nutrients required by canines (similar to nutrients required by humans).

We are actually not allowed to even use the word "cure" and we commonly state that the nutrients in Dinovite can help a dog stop itching, shedding, stinking if used with a decent dog food for 90 days. It's actually science, not placebo.

Our money back guarantee is very clear. Order enough Dinovite supplement for your pet for 90 days. Feed it consistently for 90 days. If you are unhappy, send back unused portion or empty containers for a refund of the purchase price. This is spelled out in detail, as is the correct amount to feed your pet, on our website.We have never refused a refund for any customer's initial purchase if received within 6 months of the order date.

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