Direct Gardening Refused to cancel order with 7 day notification prior to shipping Bloomington Illinois

1.  Lied to by initial POC regarding product (they stated plants 6-12 inches) (10/17)

2.  Called to cancel after finding out product was seedlings. (10/19)

3.  Per customer service sent email to cancel product (10/19).  They stated "But I cannot guarantee they will get your email"

4.  Received email stating shipment has been made (10/26)

5.  Spoke with custmer service rep AND supv. regarding returning shipment for refund.  I was informed that returning product would entail me having to pay for shpping costs WITHOUT any way for reimbursement. (10/30).  Basically because of their internal failures I was the one financially responsible for getting them back their (probably now dead) product.

6.  I was refused the opportunity to speak with the "office manager" by them saying "she doesn't speak to clients of the phone".