Direct tv Rachel at corporate Customer care (my butt). Management They Took money out of my account not once but twice now caused my account to overdraft Arizona

We have been with DirecTV for 6yrs with automatic bill pay last month they took $314.00 out of my account sending my account in over draft 6 times they refunded after 10 days when that happened we told them they are NO LONGER aloud to take money out of our account to take us off bill pay now this month they too $214.00 and again over draft fees my husband called and complained they trued to tell my husband that he called last month and restarted bill pay my husband told them no he did not finally after an hour asked for a manager they told us a manager was not available !!! R u kindling me then after awhile said a manager would call back in 20min and hour later nothing so we called back again and asked to speak to a manager something again so finally we asked for corporates number they said they can’t give us that REALLY!!! Ok my husband finally got on the phone with a manager her name was "patty” very rude she was and would not give us her employee I’d # when asked she mumbled it asked again for corporate and nothing finally I had to look it up that’s why I spoke to Rachel she told me she was going to call me back in overtime until three days later to tell Az that they would not refund our money I told her The fraudulently took money out of my account she said well we can discount ur bill by $17.99 a month I told her NO they need to refund my money That they were not authorized to take up in the first place After everything she said that she would try to get my money refunded and will get back to me in 3 to 4 days I told her I would be getting a hold of an attorney because they were not authorized to take any money out we told them to take us off a bill pay last month she sees where that happen but tried to say somebody called back and put it back on bill pay no we didn’t I told her they need to get the recording of the phone conversation otherwise they need to refund my money!! Please help who else have they done this to this is fraud they took money out of my account when told not to