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Report: #670743

Complaint Review: Direct Tv - Greenwood Village Colorado

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  • Reported By: Ms. Kim — Southfield Michigan United States of America
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  • Direct Tv PO Box 6550 Greenwood Village, Colorado United States of America

Direct Tv Bait and Switch Deceptive Practices Greenwood Village , Colorado

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I live in Southfield, MI. In May 2010 I called Direct tv to switch from Dish Network because of a promotional brochure advertising $29 monthly, 3 months of HBO & Showtime, 1 DVR and a visa gift card for switching service that was sent to me. I spoke with a rep who told me "No Problem" we can match the service and give you $150 visa for switching service. I advised I was paying $24.99 monthly for basic service with HBO & Showtime with 4 DVR boxes. They asked for my credit card for a one time billing. In good faith I gave it to them. They didn't show when they were suppose to. When they did they spoke with my 17 year old and had him let them in. When I got home, there wasn't any instructions on how to use; and I had to call to find out how to get to my local news channel. There were no DVR's in any of my rooms. I didn't have HBO or Showtime. Those were my first 2 breaches of my contract. The first two months I got a bill for $60 odd dollars. Which I called they made it impossible, I was told by a rep I had to go on line to get this "rebate" that was not disclosed to me when calling in order. When it didn't work I wanted a rep, I was told I would be charged $20 a month for the rest of my contract for getting a rep to assist me with this problem. Fast forward Ive had a couple of surgeries for a reoccurring tumor this year and its now December, I never canceled my contract; I was indisposed. Direct TV canceled my contract and WITHOUT AUTHORIZATION charged my Visa debit $600. The only reason I knew this is, I filed a Police Report on unauthorized charges that had been taken out of my account that has caused financial stress to my family because I couldnt work at this point. Now I cant pay my light or gas bill and it is winter. Is it legal for Direct TV to breach their contract and charge me in the process? I feel that this is a bait & switch tactic by their company, and a breach of promise.


 




 



This report was posted on Ripoff Report on 12/12/2010 10:39 AM and is a permanent record located here: https://www.ripoffreport.com/reports/direct-tv/greenwood-village-colorado-80155/direct-tv-bait-and-switch-deceptive-practices-greenwood-village-colorado-670743. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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