• Report: #1083796
Complaint Review:

Direct TV

  • Submitted: Wed, September 11, 2013
  • Updated: Wed, September 11, 2013

  • Reported By: unhappy customer — newberg Oregon
Direct TV
po box 54000, los angeles, California USA

Direct TV Un authorized deduction of $500 lousey customer service los angeles California

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

 Direct tv agreed to upgrade to Genie $500 value for free with 2 yr contract extention. I agreed, 2 days before installer arrives I get a bill for $500. I call, which I hate because it takes 30 min +, and cancell order. They agree.  2 weeks later they deduct $500 from my acct. I call they are sorry will return funds in 5-7 days... I call they are sorry for being sorry will return funds in 3-5 days.... 4 calls and hours (litterally) of talking to them and escalating to supervisors. By the way there call center is in the Phillapines, they claim they will do it again...

My advise is. if you want poor service and long waits on the phone. If you want to be charged more and more every couple of months. If you want to keep your shitty equipment when they are giving it for free to new customers. You may like them

I have been thier customer for over 5 years, you have to call them every year and point out what they are charing new customers and wrestle for discounts. I have origional remotes which don't work well, if I want a new one I must pay... I don't have hd service anymore to get a service call I must pay... Each phone call is at least 30 min usually alot more...

I am paying $100 per month and they don't care...

This report was posted on Ripoff Report on 09/11/2013 07:21 PM and is a permanent record located here: http://www.ripoffreport.com/reports/direct-tv/los-angeles-california-900541000/direct-tv-un-authorized-deduction-of-500-lousey-customer-service-los-angeles-california-1083796. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Direct TV

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?