Report: #996333

Complaint Review: Direct TV

  • Submitted: Sun, January 13, 2013
  • Updated: Sun, January 13, 2013
  • Reported By: Irwin — San Dimas California United States of America
  • Direct TV
    196 Plaza Dr,
    West Covina, California
    United States of America

Direct TV Smart Circle, Best Buy Fraud, Elder Abuse in Financial transaction West Covina, California

*UPDATE Employee: Don't throw the whole batch out bc of 1 bad apple

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I am 65 years old and I am a victim of Elder Abuse-Fraud  in a financial transaction.

While visiting the Best Buy Store in West Covina, CA we were approached by a Direct TV salesman Brandon Downs, who asked us about our current cable service. We told him were not interested because we just signed a 2 year contract for bundled TV, phone and internet with Verizon.  Brandon advised us that he was working in concert with a Verizon District manager to allow Verizon customers to drop Verizon FIOS TV and add Direct TV a total cost of $110. per month.

He promised us that Verizon would waive the $230 early termination fees. He stated he and Verizon has worked a program on numerous occasions over the past three months.  He agave us the name of the Verizon District manager and his phone number (909) 547-7691.  Brandon promised us that Titus would discount our current Internet and Phone to $50 per month and thus the total fees including Direct TV would be $110 plus $115.

Many other promises were made regarding HBO and Showtime access during the next two years via Direct Cinema TV but the real fraud is the visual and verbal fraud being perpetrated by Direct TV and BEst Buy who enabled a cable services dealer called Smart Circle International LLC to conduct their fraudulent sales pitches on senior citizens.  Smart Circle employees wearing Direct TV logo shirts inside a Best Buy store are being allowed to perpetrate fraud on unsuspecting seniors.

The truth was Titus at Verizon was only a sales rep at the local Glendora store and he had no knowledge of  what Brandon Downs  was promising. I called the Best Buy and reported the situation to the store manager ( name forgotten). He was shocked at the story and promised to call a Direct TV district manager by the name of Billy to start an investigation. He promised to call me back but he never did call me back.  Billy Arevalo at 310-254-0788 called me later that same day. Billy Arevalo stated he was a district manager for Direct TV. 

He listened to my story and promised to work with me to" make us whole"  He also promised to call me back in a couple of hours but he did not call again.  Verizon was contacted and advised us that they would never waive the early termination fee and the total charges for phone and internet would be $85. Adding the Direct TV fee would make the overall cost nearly $150.   Best Buy was contacted, and Direct TV was contacted.  Veronica Christy of Direct TV  800-254-3810 pin#29288, advised us that we had never been working with Direct TV. 

The people who sell Direct TV in Direct TV shirts in Best Buy stores are actually employees of Smart Circle Int. LLC. Direct TV says they have no authority to make us whole. They can only investigate this and ask Smart Circle Int. LLC for our money back.  We want the $60 paid for the satellite equipment installed, plus the $20 fee paid to Smart Circle Int for sign up and we want Smart Circle to pay for Verizon to come back to our home and reinstall the Verizon FIOS services.  Direct TV has asked us to wait until January 18 th for them to get an answer from Smart Circle.  

Smart Circle would not be able to perpetrate theses FRAUDS without having the Direct TV clothing and operating inside Best Buy stores.  We were induced and influenced by the fact were were dealing with Direct TV inside a Best Buy store.  What could be wrong?  These two large corporation would never allow fraud to be perpetrated in their names..  Wrong.. Now they want to separate themselves from Smart Circle but they cannot. They enable the fraud by giving Smart Circle the powerful images of  direct TV clothing and Best Buy locatiions.
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#1 UPDATE Employee

Don't throw the whole batch out bc of 1 bad apple

AUTHOR: jaragon - ()

I currently am a smart circle employee in NC and the over reaching assumptions made in this report are absurd. Best Buy absolutely does not want to get rid of us in the stores.If they wanted to they could and would kick us to the curb in a heart beat. They keep us in the store because we offer a real value to many customers. Was it possible that you gotta dirty representative?  Absolutely.  After your complaint I guarantee you that representative lost their job if there was any merit to your claims. It is very easy for stores to toss us out if any of our reps do anything that is dishonest.

Our relationship with each store is worth hundreds of thousands of dollars and a couple extra sales is not worth losing the client over. Iv worked in offices across the country and never once found a rep that lied to get a sale. Anyone who does does not last long. You might have gotten the one in 1000 that was a bad apple but Does that mean over 2000 representatives across the country teamed up with 5 different big box fortune 500 retailers to swindle the very customers they strive to attract.

In a day and age where the customer experience means everything to big box retailers having anything that detracts is just bad business. I'm calling out your presumptuous and absurdly over reaching claims on smart circle and its employees. As someone who goes out every day with the intent of helping people save money and put smiles on peoples faces , and someone who works with offices that are filled with people who are like minded I find your claims offensive. 

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