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Report: #1427045

Complaint Review: Directbuy Travel - Scottsdale Arizona

  • Submitted:
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  • Reported By: Robert — Pittsburgh Pennsylvania United States
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  • Directbuy Travel Scottsdale, Arizona United States

Directbuy Travel International Cruise & Excursion Gallery, Inc. International Cruise & Excursion Gallery, Inc. International Cruise & Excursion Gallery, Inc. Promised free week in resort plus free cruise with membership and again with upgrade Scottsdale Arizona

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So I joined Directbuy Travel based on saving that were promissed and a free cruiose and free week in a resort. I was able to use the first free week in a resort in Orlando and stayed in a decent timeshare facility with limited to no taxes and fees. So I figured all was good. Before booking the intial free cruise I was offered an "upgrade" for my membership. I was relatively happy with the resort experience so I paid $1,699 for the upgrade because it inclusded an additional free resort stay in a Mayan resort and another free cruise. After purchasing the upgrade my first "free" cruise certificate was about to expire so I looked on their website and eventually found a cruise that was interesting. Tried to book it and discovered that that over half of the fare for a cruise consisted of taxes and port fees. I was told that taxes and fees were not included in the certificate but I was not told that the majotiy of the price of the cruise was taxes and fees. So when I add up the value of the certificate towards the resort stay and the small portion of the cruise fare covered by the it does not come anywhere near the price I paid for the membership.

Then we come to the upgrade. While the initial resort stay I was promissed in the original memebrship was worthwhile the upgrade included a week in a Mayan resort. The free week in the Mayan resort actually costs $325 or more. $250 is a depsoit towards items in the resort because, as one Directbuy agent told me, these Mayan resorts nickle and dime you for everything. Then there is a $75 reservation fee and only god knows how many additional fees and taxes will be added if I choose to use the certificate. Plus the $1,699 that I paid for the upgrade included another free cruise that will be far from free.

So I paid $1,699 which will cover maybe $400-500 of a crusie fare and a week in a resort that was was supposed to be free but is a minmum of $425. Not a good return on my investment.

I will say I have made reservation through them that have saved me varying amounts but the value I recevied for the initial membership fee, annual fees and the upgrade fee has not come near to equalling the amount paid.

This report was posted on Ripoff Report on 02/03/2018 11:09 AM and is a permanent record located here: https://www.ripoffreport.com/reports/directbuy-travel/scottsdale-arizona/directbuy-travel-international-cruise-excursion-gallery-inc-international-cruise-amp-1427045. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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