Report: #1079766

Complaint Review: Discount Tire

  • Submitted: Wed, August 28, 2013
  • Updated: Wed, August 28, 2013
  • Reported By: Matt — Atlanta Georgia
  • Discount Tire
    20225 N Scottsdale Rd
    Scottsdale, Arizona

Discount Tire America's Tire Discount Tire Giant Scams Homeless Youth near their Headquarters in Phoenix, Arizona and Leaves Them Without Options in Atlanta, Georgia. Scottsdale Arizona

*General Comment: Tires...

Show customers why they should trust your business over your competitors...

After turning 18, I packed everything I had ever owned into my Honda Accord, and drove to Atlanta, Georgia to start a new life. I was going to leave every bad memory behind. My back window had read, "From PHX to ATL for a better life."

A representative of the Discount Tire company took advantage of me, a 17 year old at the time living in the valley, by selling me a set of "90,000 mile" tires. He took an exorbitant fee from me and took advantage of a potential 50+ year loyal Discount Tire customer, that is no longer naive, for a set of "Yokohama 90,000 mile tires" that he "guaranteed" will last 90,000 miles. He assured me, as an upcoming college student that doesn't need to be spending any extra money in tires for the next few years, that these tires will get me to 200,000 miles on my odometer and will be "fully covered by Discount Tire if I am not completely satisfied." I gave Discount Tire $523. [continued below]....
.....91 of my own savings as sort of an investment so I would not have to buy tires for a 90,000 miles as promised. 


After getting laid off at 19, being a victim in a domestic violence case, losing thousands of dollars, losing my apartment and becoming homeless in Atlanta, Georgia - my tires from Discount Tire are bald - only 40K miles into these 90K mile tires. And I don't know if I can pay rent next month or the coming months on my new apartment because the Senior Assistant Manager, Dale Ward II, of Discount Tire's Peachtree Road location had told me that my tires are "extremely unsafe." Discount Tire's manager also told me that my Yokohama Tires are actually 65,000 mile tires (to my surprise), but he would guarantee me 90,000 on the warranty anyway - as if he was doing me a favor. 


How does Discount Tire stay in business doing this to people? Discount tire has a simple predetermined formula on tires you bring back that you have purchased from them. Discount Tire gives you pennies for the mileage "unused" and charges you a surplus fee of labor, environmental fees, disposal fees, and charge you another warranty fee to lock you into their service for a new purchase of tires in just a few thousand miles. 


I know BRUCE HALLE did not build his tire empire on his own, he did it through relationships with customers. I read his book! That seems to be no more. 


Do you have any idea what it is like to not be able to pay your bills when you're first starting out? To invest in something that doesn't last as promised and the warranty supposedly doesn't cover the loss? Do you have kids? What if somebody did this to your kid? What if you weren't there to help your kid in need after a company took advantage of them? What if I can't feed my dog? Or become homeless again or get killed in a tire related accident? It will be because of Discount Tire Company. 


This is a dispute of quality for Discount Tire Company. I need new tires to get me to the mileage mark as promised and "guaranteed"
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This report was posted on Ripoff Report on 08/28/2013 09:13 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 General Comment


AUTHOR: Tyg - ()

 Its unfortunate but if you have no paperwork on a warrenty for these tires, then they wont help you. See tires by themselves can last as long as you dont use them alot. As you are a student, you drive A LOT!!! This means you have a equal responsability in the care and maintenece of those tires. This also means that with out a exstended warrenty you probably will have to buy new tires.

Now this isnt a bad thing as it involves your personal safety. There are MANY places that sell REFURB tires. Try going to Big O tires. They sell tires there that will last you a bit and are not too terribly priced. As a college student I know your budget is constrained. I would suggest that you replace the two worst tires first. Thats normally the front tires. These are your "control" tires. If one of these blow you tend to loose control. The back tire blowing CAN cause a lose of control but not as badly as the front.

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