After turning 18, I packed everything I had ever owned into my Honda Accord, and drove to Atlanta, Georgia to start a new life. I was going to leave every bad memory behind. My back window had read, "From PHX to ATL for a better life."
A representative of the Discount Tire company took advantage of me, a 17 year old at the time living in the valley, by selling me a set of "90,000 mile" tires. He took an exorbitant fee from me and took advantage of a potential 50+ year loyal Discount Tire customer, that is no longer naive, for a set of "Yokohama 90,000 mile tires" that he "guaranteed" will last 90,000 miles. He assured me, as an upcoming college student that doesn't need to be spending any extra money in tires for the next few years, that these tires will get me to 200,000 miles on my odometer and will be "fully covered by Discount Tire if I am not completely satisfied." I gave Discount Tire $523. [continued below]....
.....91 of my own savings as sort of an investment so I would not have to buy tires for a 90,000 miles as promised.
After getting laid off at 19, being a victim in a domestic violence case, losing thousands of dollars, losing my apartment and becoming homeless in Atlanta, Georgia - my tires from Discount Tire are bald - only 40K miles into these 90K mile tires. And I don't know if I can pay rent next month or the coming months on my new apartment because the Senior Assistant Manager, Dale Ward II, of Discount Tire's Peachtree Road location had told me that my tires are "extremely unsafe." Discount Tire's manager also told me that my Yokohama Tires are actually 65,000 mile tires (to my surprise), but he would guarantee me 90,000 on the warranty anyway - as if he was doing me a favor.
How does Discount Tire stay in business doing this to people? Discount tire has a simple predetermined formula on tires you bring back that you have purchased from them. Discount Tire gives you pennies for the mileage "unused" and charges you a surplus fee of labor, environmental fees, disposal fees, and charge you another warranty fee to lock you into their service for a new purchase of tires in just a few thousand miles.
I know BRUCE HALLE did not build his tire empire on his own, he did it through relationships with customers. I read his book! That seems to be no more.
Do you have any idea what it is like to not be able to pay your bills when you're first starting out? To invest in something that doesn't last as promised and the warranty supposedly doesn't cover the loss? Do you have kids? What if somebody did this to your kid? What if you weren't there to help your kid in need after a company took advantage of them? What if I can't feed my dog? Or become homeless again or get killed in a tire related accident? It will be because of Discount Tire Company.
This is a dispute of quality for Discount Tire Company. I need new tires to get me to the mileage mark as promised and "guaranteed"