Dish Network Echostar No reply from Customer Service on (un-signed) Contract Englewood, Colorado

In an effort to return the receivers (2), I inquired, via email, as to a location in which I could deliver the receivers. The reply I received from nick.franta@dishnetwork.com was:

"With the boxes as well there is a $15 charge per shipping label used provided by DISH. There is the option of using an alternate service if you prefer. We wouldnt be able to schedule a tech to come by and get it because there is a $95 tech visit charge for that and there isnt a drop off location....is not a fee that we can waive. During disconnection the fee is disclosed to the customer, which is why you are being informed of it now.

I am finding it incredible that there is no location in which to deliver these boxes in my area (Raleigh, NC)!

I have replied to Mr. Franta's note:

As you may recall from my first contact with Dish concerning disconnection, the CSR transferred me to the Loyalty Team and then to Rebecca Dougherty in Corporate and, as any 'recorded conversation' would show, no method of box return or charges were stated during any of those conversations. It was in your reply to my email of April 27 when I inquired as to how these receivers could be returned, whether there could be a pickup or if there was an address to drop them in or near the 27604 Zip Code (Raleigh, NC) that YOU advised of fees and that there was no location in which to deliver this equipment - a statement I am finding quite unbelievable!
Regarding your statement "There is currently a charge to return for the use of our shipping labels and is not a fee that we can waive.", may I again remind you of Dish sending my friend boxes in which to ship their boxes back - at no charge. Obviously, this IS a fee that can be waived. (I would be happy to provide you with my friend's information so you may look up the notes and verify my statement is indeed based on fact.)

In short, I have your equipment and will be happy to drop it off at any one of your several kiosks, storefronts or business locations in the Raleigh, NC area. I would also be willing have them ready for pickup or to box and ship them in boxes and packing material provided by Dish providing postage/shipping is paid. I await further instructions from you.

Why does Dish make it so hard to return THEIR equipment?

Mr. Franta found no contract and offered to back date the disco to the date of my original call to Dish. Also, he stated notes show Rebecca Dougherty attempted to contact me "but was unable to reach me directly." (I find it odd there is no record of a missed call or voice mail on that date!)

Inquiring now as to how to handle the 2 receivers I brought with me during my move.

Per Mr. Franta's request, account info forwarded to email provided in his reply.

Hello Skip,

I'm sorry it has taken a while to get a response and I would be happy to check the status of the contract for you and review your account.  Feel free to e-mail me with your account information at nick.franta@dishnetwork.com.

Nick Franta
DISH Network Customer Service