Dish Network Illegal Billing Practices Englewood, Colorado

Still No Refund. 
Becki Barned and Mike Lemar -->> All lies.
For Sale - Brand new still in the box 2 Dish Network Universal Remote Controls.
Plus 1 slightly used remote control.
1 dual LNB
120 ' cable wire
1 round dish snow sled
Make offer!

I have received 2 acknowledgements. One on 11-24-2012, via chat with a representative. I was informed 3-5 days for the refund to be issued. And another one 11-28-2012 by email from Becki Barned both claiming the refund was submitted. Plus a message left on my answering machine that Dish is not in error. I was informed to prevent double paying the payment must be made 7 days before the auto pay date to prevent a double billing. Although, On 8-16-2012 a payment was made with the same credit card one day before the auto pay and that month did not result in a double billing. So that refutes the 7 days prior statement provided to me.
So to sum it all up ...
One charge to my credit card on 11-18-2012. That charged has been reversed back to the credit card.
We can forget that one.
And another charge to my credit card on 11-21-2012.  That payment is considered my monthly payment for the month of November. We can forget that one also.

One charge to my checking account on 11-18-2012. That charge still posted. No refund issued.
That represents 2 charges in the month of November. 

My Dish billing was said to have received a $35 credit as a courtesy for my inconvenience which is the amount that my bank charged. However, my account is stating that my balance is $29.81 still owing.

These numbers do not add up to a credit. You have 2 payments of $39.20 posted in November 2012. 

Owed to me is $39.20 refund. $35.00 credit posted to my account as a courtesy. 
Now you want a $29.81 payment for December? 

 The checking account remains open at present time awaiting a refund. It is in a deficit balance. The overdraft protection has been removed to prevent any future charges to be lodged against it.
No funds no December payment by auto pay. I will dispute the charge lodged against it to prevent the bank from taking collection actions as I was informed by the bank manager as my avenue. All future POS drafts will be denied.

I am thinking it is best that I assume the loss and I just wash my hands of Dish.  I have received many explanations and promises but no action. 

This entire report can now be incorporated as reference as I DO hereby give permission for others to use it as necessary for any and all future litigation.  
 

Justin,

Were you able to get in touch with our representative?  What were you advised about the length of time to expect?  Please let me know and email me your account number at michael.lemar@dish.com so I can look at it and help further to get this resolved once and for all!

It has now been 5 days since Dish made a double charge against my account. Still no refund.

From the Dish Network Representative:
Justin
Thank you! I do see that we have submitted a refund for $39.20 for the double payment. When you add or remove auto payment from the account, you must make the changes 7 days prior to the bill being due, or the system will not recognize that the change has been made.  It is disclosed to you when you sign up with auto payment that if you need to make changes to the auto pay, that it must be done 7 days prior to the bill being due.

[[The auto pay deducts the balance on the account, regardless if a payment was made.]]

My response:
This is not true. On 8/16/2012 I made a payment with a different credit card then the one originally used to start the service. The Bill date was 8/17/2012 There was no double billing on that month. Please do not post inaccurate information for your replies. Also there still has not been a refund issued. 

The truth, It was not disclosed to me. I was told I could pay online at any time prior to the due date. I could even pay more than the invoice amount if I chose to. It would show up as a credit. Please refer to your Customer Agreement you have on your website. There is no mention of any 7 days prior. It states just what was disclosed and just as I stated above.

Justin, I am sorry that you have not yet received the refund. Please send me an email at becki.barned@dish.com. I would be happy to look into what happened and see where the refund us. Thank you!

Becki Barned
DISH Internet Response Team