Dish Network Very poor installation and customer service, ripoff Littleton Colorado

Do you realize what you have done? You have proven the customers point by bickering back and forth about the company. After reading these comments, i could see no one wanting to have Dish networks services if the employees act like this with the Owner of a company that installs for dish. Mattfast1 has said in his many posts that Dish Network has no control over 3rd party contractors and installers, yet why does he and MKC fight so hard against this owner? Who gives a care about grammar in the complaint? The guy was trying to defend his company as MAttfast1 does on ripoofreport.com. I agree with many point that mattfast1 and MKC have made but the bickering is about as childish as it gets.

Customer, i hope you do the right thing and send your letter to Charlie Ergen, the CEO of Dish Network and i hope he does something about it. I, myself am creating an online petition and physical one for people who have been wronged by Dish Network. It's no class action lawsuit but i plan on letting them know that the current 702 reports out of 14 million customers may be small but not every one knows about this site. Now if you go to the BBB website (bbb.org) you'll find 11,440 complains and you'll also find that the Denver BBB is concerned with this many complaints. The only Satellite company with higher is DirecTV with 16000. The numbers only matter if you don't care about your customers. If you do care about the customer, 1 is too many. But that's fantasy but the view that all companies should take. I urge you ALL to watch how you conduct yourselves from now on when dealing wi'th a 'customer. I urge the customer to get cable it's better and doesn't require a contract!!

I am now getting a kick out of your "know it all comments". If your read to where this all started you will see that the customer did indeed recieve the wrong reciever from DISH and it was not HD. I am glad that Dish did go back with a HD reciever but saddened to hear they still could not please this customer for what ever reason they used why it would not work. As far as my history of Satellite Tv we were doing C-Band in the 80's. If you want to question our reputation with DISH NETWORK please feel free to contact Charlie Ergen as I'm sure you know, well maybe not is the CEO.

I will continue to represent DISH NETWORK in the highest manner as i always have and I hope you will keep doing what you do best adding fuel to the fire. If you are in anyway lucky enough to be associated with DISH NETWORK, I think you should respect the way you comment about the practice of DISH NETWORK both their own people and their retailers. See you in English class or maybe on the next DISH NETWORK trip as I would love to meet you.

Mike, if you would abide by the rules of the English language, it would serve to give your comments a little more weight. Some friendly advice from someone who apparently knows more about running a business AND more about Dish Network systems than you.

If you require more guidance on installing satellite systems, please feel free to call our retailer services line. We would be more than happy to explain why systems MUST be grounded, and MUST be installed in a certain configuration depending on the receivers installed, and why the issue the customer reported with her picture quality was NOT due to any 'compression problems' on our end. I would also like to point out that Dish Network (originally called Echosphere, then Echostar) has been installing satellite dishes since 1980, long before Dish Network services even existed. I can't blame the customer for never wanting to do business with our company again, and it is partially because of your installers, and partly because of misinformation from the Dish Network agent.

Stephanie, I hope you did send that letter to the executives of our company, so they can deal appropriately with the agents who lied to you, the installers who did not perform their job properly, and the owner of a company who thinks an appropriate solution to a customer complaint is calling them 'confused'.

After reading the various rebuttals I decided to no longer waste my time with my past Dish experience. I am not the type of person that posts complaints for trivial matters. I have read the rebuttals of the owner to mine, as well as the others who posted in my defense. I read them all and shrugged it off. But, since it seems to continue with the owner posting things that are NOT TRUE, I decided to waste some more of my time and clarify a few things.

Yes, YOUR installer showed up to do the installation in camouflage WITHOUT the proper tools to do his job. Remember I said I had to get my husbands' drill out of the garage for your installer to use? When we called YOUR company to complain after the the picture quality was poor, the person you sent out stated himself to change back to Time Warner and get a better deal like his family member had just done. The THIRD time somebody was supposed to come out, they never showed after taking the time off of work to wait for them.

After that, we called Dish direct and told them NOT to send somebody from your business to perform the service. They finally sent two professional Dish Network service technicians from their Henrietta location (in Dish Network uniforms and vans). Those two men brought the "right" equipment that you say we needed to get the better picture quality. They were the ones that told us that the equipment that YOU installed was not grounded. So, if you are saying that is untrue, I would suggest you take it up with Dish Network.

Needless to say the "right" equipment which was the top of the line model at the time still didn't fix the problem, supposedly from their story due to electrical interference, we decided to ditch the Dish Network.

These are the facts. You may now have uniforms and vans with your logo on them, but at that time, if you did, your technician was neither wearing one or driving one.

I still have Time Warner, if I do decide to attach a Dish to my new $400,000 house, it will be from Direct TV. Good Day.

The article that has been in question above, my installer did represent himself in the right manner and and i must add in full uniform and did show up in a lettered truck which my fleet of new trucks are all lettered with company name and Dish logos. I believe this customer had multiple installers at her home from who knows where to trouble shoot her 16x9 HD format issue and she is describing one of them.

I'm not to concerned if your impressed or not with my company for who are you? My company has represented Dish Network as a top 100 retailer since 1996 and have been on many Dish Network trips. I will add, a grammar teacher i am not nor do i want to be one like yourself. If you would like some guidance in being a leader in Satellite Television i will be glad to assist. Good Day.

P.S. Ex-Employee, not hardly.

Hey Mike, guess what? I'm not impressed with your story, as well as the continued butchering of the language. In particular, there is a space after every punctuation mark.

However, I'd like to ask: Of those 80 years since your "grandfather built once of the first radios in Syracuse", how many have you been installing satellite systems? How much training do you give your installers? If you have so much pride in your company, why do you allow your installers to show up in, as the customer reports, an unmarked van and wearing camouflage? A man with pride in his company would have markings on his company's vans - and hey, it's free advertising every time they roll out to a job! At the very least, provide your employees with some sort of uniform, whether it has your name on it or a Dish Network logo, it's still a lot more professional.

Refreshing additional comments,If readers read the story they will see that the installer was right, the whole issue revolved around the customer buying the wrong equipment over the phone. Very important message to all buyers, make sure you know what your getting before you get it,talk to someone that indeed knows what they are proposing to give you.Dish Network uses many third party installers because of the amount of work they have and they are all certified to meet Dish Network's criteria.

Many dealers reply to these articles because they are at home with no work and nothing else better to do.At Cerone Tv & Satellite we have been serving the electronics industry in Central New York since 1928 when my Grandfather built one of the first radios in Syracuse, my point is you must be doing something right to stay in bussiness 80 plus years and you wouldn't be around if you didn't take care of your customers. I close in saying sadly that the customer is now watching less than 10 channels of HD on cable when they could have been watching up to 70 on Dish if they only had a little more patience and worked it out through the system, something tells me they'll have Dish again,Good Day.

Sir,

It was more than difficult to read what you wrote. Please note there are guidelines to which would make your statement have more weight to them. These guidelines are listed on the left side of the response box. In case you did not see this I have listed them here for you.


NOTE: Your comments will read better, if you leave a space between paragraphs and don't indent. Don't use all CAPITAL LETTERS, it's hard to read


Also a good spell checker will do wonders to your message. I really can't take your message with any seriousness with all of the typo and the shouting.

...not the owner of Dish Network, mind you, but the owner of the install company. However, it seems he cannot manage a simple concept like etiquette, much less an installation company. If he cannot type a message on the internet and follow such rules as not shouting at everyone who reads his message, and he butchers his English spelling and grammar, how is he qualified to run a company, especially one that installs complicated, high-tech equipment? If he can't even provide his installers with the proper tools to do a proper installation of the products a customer requires, he's definitely not qualified to do his job.

Frankly, I'm surprised Dish Network would send this guy's company out to do installations on a direct order. When products and services are ordered directly through Dish Network, as a general rule they send their own installers. If products are purchased through a retailer, that's when the retailer sends out their own installer. However, for the nearly 14 million customers DISH Network has, there are 615 ripoff reports posted. The way I see it, that's 13,999,385 satisfied customers. That's not too bad - and consider that most of the ripoff reports posted are complaining about 3RD PARTY INSTALLERS (like this one), it seems most people dealing with DISH Network are happy.

IN A QUICK REPLY TO THE ARTICLE WRITTENED BY CONSUMER MY COMPANY WAS THE INSTALLER NOT THE SELLER OF THE JOB WHICH IS WHERE THIS SITUATION REVOLVES AROUND. THE CUSTOMER SIGNED UP THROUGH DISH NETWORK DIRECTLY NOT PURCHASING A HIGH DEFINITION RECIEVER BASED ON THE ORDER WE AT CERONE TV RECIEVED. WE FURFILLED THE ORDER AS PER SALES TICKET AND AT NO TIME DID THE CUSTOMER MENTION TO INSTALLER OR AT ANY TIME DID THE CUSTOMER CONTACT MY COMPANY DIRECTLY TO DISCUSS ANYTHING ABOUT HIGH DEFINITION. WE COMPLETED THE INSTALL PROFESSIONALLY AS WE ALWAY DO WITH A PROPER GROUND WITH GROUNDING BLOCK TO DIRECT HOUSE GROUND AS WE DO ON ALL INSTALLATIONS. SADLY TO READ IN THIS PERSONS COMPLAINT ABOPUT THE QUALITY OF HER RECEPTION WAS THE FACT SHE WAS STETCHING THE PICTURE INTO THE WIDE SCREEN FORMAT TO FILL THE SCREEN BUT AS I TOLD HER MYSELF SHE WAS DISTORTING THE THE QUALITY OF HER PICTURE BY STRECTHING WHAT SHOULD BE IN 4 BY 3 FORMAT.THE CUSTOMER SHOULD HAVE CALLED ME OR A DEALER RATHER THAN ORDERING HER SYSTEM OVER THE PHONE SO AS TO GET THE PROPER INFORMATION ON WHAT SHE WANTED.MOST OF HER COMPLAINTS COULD HAVE BEEN SOLVED IF SHE CONTACTED THE PHONE NUMBER WHERE SHE SIGNED UP DIRECTLY BY STATING SHE WANTED A HIGH DEFINITION RECIEVER AND I HAVE BEEN A DEALER WITH DISH NETWORK FOR MORE THAN 10 YEARS AND I KNOW DISH NETWORK WOULD HAVE SWITCHED HER BOX OUT.CERONE TV DOES PROFESIONAL WORK AND DISHNETWORK DOES STAND BEHIND THEIR CUSTOMERS.THIS CUSTOMER NEVER CONTACTED ME OR MY COMPANY AND I BET NEVER CONTACTED DISHNETWORK.

MIKE CERONE
CERONE TV & SATELLITE