Report: #1304852

Complaint Review: DISH Network

  • Submitted: Tue, May 10, 2016
  • Updated: Tue, May 10, 2016
  • Reported By: Nakeia — Sublimity Oregon USA
  • DISH Network

    Nationwide
    USA

DISH Network DISH network has the worst package service, equipment service, and customer service I have ever used in my life. When I signed up 8 months ago I gave them my debit information for automatic payment withdrawal. Nationwide

*General Comment: Dish Network

Show customers why they should trust your business over your competitors...

 WhenI cancelled my cable and internet service today, after months, and months of calling and complaining about the service, AND after speaking to a representative named Gabrielle, a supervisor named Leo (ID P1J), and someone in the corporate office named Melanie (ID LKS), instead of canceling my service, they spent 33 minutes trying to sell me even more products. No one cared that I have been a dissatisfied PAYING customer for months. All they were interested in was keeping me as a customer, and selling me more stuff. This company is the worst. Instead of understanding my frustration, I was met with anger, and kurt responses when I didn't want to stay on as a customer. Melanie even tols me she would eliminate my internet cancellation fee if I stayed on, and when I didn't. she tacked it right back on the account balance. It's shameful how they cheat customers and they should be stopped. I'm seeking legal action against the company because of the stress I've had to endure these past months.

 

When signing up for dish I was assured that the service was great and would be plenty of internet service for our family, even after I told the rep how many people lived in our house and all the devices we used. They lied. Every. Single. Month. we had slow or no data at all, which altered our television experience and made using the internet impossible. I'm an online student, my husband uses the internet for ministry, our children have cell phones. Because of the lack of internet each month, our cell phone bills skyrocketed. We paid extra money every month to DISH to "buy" more internet and to Verizon to add data or for overage charges because we had NO internet to use at home.

For 8 months I dealth with this but when we had to cut grocery and other bill money simply to use the internet for homework, I knew I had to leave. I think the company knows its service is horrible, which is why instead of making their products better, and training their reps to tell people the truth, they make lofty claims about ALL the internet you'll have to use. Once I called and complained (after spending another $20 to buy more internet), and the rep tols me to use my internet during off-peak hours, between 2am and 8am (I think). I was furious and confused. What kind of company makes these kinds of demands of its customers. Every month they were paid, without fail. And every month I either had to order more internet, or pay for internet I couldn't use because it was gone after we streamed one movie for the month.

This company is pitiful, and should be investigated for fraud, and deceptive behavior towards its customers and stakeholders.

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This report was posted on Ripoff Report on 05/10/2016 07:09 PM and is a permanent record located here: http://www.ripoffreport.com/reports/dish-network/nationwide/dish-network-dish-network-has-the-worst-package-service-equipment-service-and-customer-1304852. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 General Comment

Dish Network

AUTHOR: James - (USA)

 

If you look at other Cable Companies (ie Comcast, Time Warner, Cable One, Cox Cable, Charter, Multimedia Cable, Dish Network and Directv) on here. You will find they all have the same complaints. 

Now every industry has it's crooks, no matter who. But as a Dish Network Installer I'm required to print out 2 contracts and have the customer read and sign them. You would be surprised on how many don't read them. 

My friends and I tried to go the extra mile and inform the customer of what they were getting themselves into. But we also had to put up with the GOLDEN RULE ( Those who have the gold makes the rules).

First Dish Net had Starband and they really controlled the download. Then They had Wild Blue and there was a falling out with Dish Network. Then Dish purchased Hughes Net (who really controlled the Download on a day by day basis). Now I see that Dish Network has Wild Blue again Under the name Exede. 

No matter what Internet company you get, they control how much you download and the speed. Then how many other consumers were on the NODE and this changed throughout the day.I had a customer go through AT&T and his first bill was over 800.00. That's because the Sales Rep didn't inform him and he didn't read the contract.  

Now no one is perfect, my friends and I have made mistakes. My friends and I have lost a lot of customers. Because Dish Network and Directv made us out to be crooks. But Dish Network got sued by 46 State Attorney General Office's in 2010 and Directv got sued by 50 State Attorney General Office's in 2012 ( Directv paid out over 13 million dollars in fines and restitutions).

Not every Dealer is the same, 1) State Building Code says that anyone that penetrates the roof must seal it and guarantee it from leakage for one year. 2) Now there is nothing in the Building Code on how to anchor the Dish to the roof. But the top and bottom center holes, should be anchored to the roof joist. Then the 4 outer holes are anchored to the decking. 3) Grounding your system won’t prevent lightning from damaging any of your equipment in the house. Nothing in the NEC states that grounding will protect your equipment. We ground the system to protect human live from electrical shock hazards. If all of you understood how lightning really work would understand this. 4) We are required by Directv to give a 90 day installation warranty and Dish Network requires a 6 month installation warranty. Some of my friends and I give a 1 year warranty on installation. 

I'm not your average installer, I've spent 4 years in the Air Force has a ATC Radar Repair, 1 1/2 Years working for PTS Electronics Repairing TV's, I've been in the Satellite Business for 32 years. I've done component lever repair on Satellite Equipment for over 200 dealers and my customers (a few months ago I counted all the business cards for those Dealers). I’ve been working on Directv for 22 years and Dish Network for 19 years. While doing satellite work, I helped a friend install and repair Federal Signal Tornado Sirens for 10 years (including Electrical work) .

Over the years I've repair TV's for customers, repaired Push and Riding Lawn mowers, installed Solar Panels, Driveway announcers, Computer work, made a Leather Wallet for a customer and now restoring a Saddle for a customer.

Why are you taking anyone’s word, you should be asking for and reading the Contract. When the installer comes out why don't you ask him for his qualifications? You don't have to sign the contract until you’re completely satisfied. I never made the customer sign the contract until I was done and they were happy with my work.

Now most of my friends and I have been given the boot by both Dish Network and Directv. What really got me was that they both support the Veterans. What a slap in the face that really was for me. But life goes on, I’m making it on the screw up’s of mostly Dish Network installer.  That’s because I can do more with Dish Net equipment than with Directv equipment. Plus the other thing I can do for my customers.

It seems like the all mighty dollar is the thing cared about.  So at some point you have to make some effort to do your homework and understand what you’re getting yourself into. Because Dish Network and Directv will not do it for you.    

 

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