Complaint Review: DISH Network
DISH Network DISH network has the worst package service, equipment service, and customer service I have ever used in my life. When I signed up 8 months ago I gave them my debit information for automatic payment withdrawal. Nationwide
*General Comment: Dish Network
WhenI cancelled my cable and internet service today, after months, and months of calling and complaining about the service, AND after speaking to a representative named Gabrielle, a supervisor named Leo (ID P1J), and someone in the corporate office named Melanie (ID LKS), instead of canceling my service, they spent 33 minutes trying to sell me even more products. No one cared that I have been a dissatisfied PAYING customer for months. All they were interested in was keeping me as a customer, and selling me more stuff. This company is the worst. Instead of understanding my frustration, I was met with anger, and kurt responses when I didn't want to stay on as a customer. Melanie even tols me she would eliminate my internet cancellation fee if I stayed on, and when I didn't. she tacked it right back on the account balance. It's shameful how they cheat customers and they should be stopped. I'm seeking legal action against the company because of the stress I've had to endure these past months.
When signing up for dish I was assured that the service was great and would be plenty of internet service for our family, even after I told the rep how many people lived in our house and all the devices we used. They lied. Every. Single. Month. we had slow or no data at all, which altered our television experience and made using the internet impossible. I'm an online student, my husband uses the internet for ministry, our children have cell phones. Because of the lack of internet each month, our cell phone bills skyrocketed. We paid extra money every month to DISH to "buy" more internet and to Verizon to add data or for overage charges because we had NO internet to use at home.
For 8 months I dealth with this but when we had to cut grocery and other bill money simply to use the internet for homework, I knew I had to leave. I think the company knows its service is horrible, which is why instead of making their products better, and training their reps to tell people the truth, they make lofty claims about ALL the internet you'll have to use. Once I called and complained (after spending another $20 to buy more internet), and the rep tols me to use my internet during off-peak hours, between 2am and 8am (I think). I was furious and confused. What kind of company makes these kinds of demands of its customers. Every month they were paid, without fail. And every month I either had to order more internet, or pay for internet I couldn't use because it was gone after we streamed one movie for the month.
This company is pitiful, and should be investigated for fraud, and deceptive behavior towards its customers and stakeholders.
This report was posted on Ripoff Report on 05/10/2016 07:09 PM and is a permanent record located here: http://www.ripoffreport.com/reports/dish-network/nationwide/dish-network-dish-network-has-the-worst-package-service-equipment-service-and-customer-1304852. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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