Dish Network DONT EVER give your debit card number to Dish. They stole from me twice!! Nationwide

I agree with you 110% Michael. There are just too many of these self-important egotistical so-called "Customer Service" reps out there. Maybe DISH Network should make the ability to read one of the job requirements for employment in the Customer Service dept. Then maybe someone would read their job title and realize and know what they are supposed to be doing..."Serving the customers"...my what a novel idea for someone in Customer Service to do. I have talked to about 15 people in DISH Network's Customer Service department, and have only had 1 of them that had 1. any knowledge of the product and the technology the company sells, and 2. any idea how to even deal with a customer. Man was he great!!!
Maybe we should all send Charlie Ergen some email demanding he quit hiring McDonalds' rejects for his Customer Service dept. Everyone knows how McDonalds loves poor customer service (and these people can't even live up to that standard). And, to top it all off, the so-called supervisors seem to be the worst of the bunch!
To put it simply Matt...maybe you should go back to childhood and learn some manners, learn to be sympathetic (instead of pathetic), learn to listen to your customers (because they pay your paycheck, not Charlie Ergen or DISH), learn that customers provide ALL the money your company pays your pathetic rump with (it doesn't magically fall from the sky), and finally learn that ALL of us aren't stupid (some of us actually have 2 degrees and retired at 39...and guess what...I used to work in customer service when I was in school...i know how all you guys think the world revolves around you and that tiny little department of yours, but you are wrong). Let me offer you one other peice of advice Matt...It doesn't matter how much you defend the company, kiss up to your boss, or lick your CEO's feet or other parts of his anatomy..you will NEVER be top dog! So it is better to take care of the customers who pay both of your undeserved paychecks, and stop pissing them off!)
Anyway, LOL I just wanted to say AMEN MICHEAL!!!

Mattfast1, I have been reading complaints and your responses, and I must say I understand why there are 800 complaints against Dish. It's YOUR attitude... You have shown that you have no clue what customer service means or why it's important for a company to be successful. I expect that your attitude comes from a misguided culture that trickles down from the top management at dish. Your company is doomed unless you and those you work with begin to put customers first.... I myself have Dish network and I have been happy with it, but seeing all of these complaints and reading all of your inane responses gives me cause for concern.

If I was looking for a company to use and I read all of these 800 or so complaints along with your uncaring responses, I would NEVER choose Dish. So if you want to remain employed I would suggest you and those you work with learn this important lesson "WE DON'T NEED YOU". If you don't have people paying you then you're out of business, if we don't get service from you we will get it somewhere else. You are of NO importance, and the universe will go on without your company. We will choose companies who treat us right and care, even if it costs more.. I hope you understand this lesson... Take good care

Brenda, it was you who stated, in your initial report, that your ONLY credit card was your debit card. Therefore, as you stated in your rebuttal, we HAD no other valid credit card to charge for the equipment. Dish Network clearly states when you sign up that we reserve the right to charge ANY valid credit/debit cards on file for unreturned equipment.

Furthermore, the ONLY reason we would have needed to get your credit card number to see the schedule is if you were doing an upgrade. Your move must have included some new equipment as well, which is why you would have been charged - this would have been disclosed to you during the process.

As to your comments to me working in the same department, I work technical support. These agents you spoke to were most likely customer support.

Actually they gave me 30 days and I would have shipped it myself had they not told me on 4 different occasions that they were sending me the box to send it back. I knew the contract rules. At least I learned that you can NEVER trust the customer service department for Dish. The number they used was not even the one they got when I entered this contract sir. The one they used was my debit card number which I was assured several times that they needed ONLY for information purposes to get a schedule. Guess you must work for that same department ...Anyway you look at it Dish Network may try to justify this practice but there is no justification in stealing from someone's checking account. Had they actually charged the credit card I gave them I wouldn't have been upset...But instead they used the one they swore they wouldn't use...Go ahead and try again to justify what Dish Network did to me....DirecTV blows you out of the water when it comes to this. Have you looked them up on Ripoff Report...Funny they have 154 to your 689....HHHHHMMMMMM

You are told, before leasing any equipment (whether from new connect status or an existing customer upgrade) that "The receiver you have chosen is owned by us. You are required to return this receiver within 15 days of downgrading your programming below the minimum, deauthorizing your receiver, or disconnecting your service. Any applicable unreturned equipment fees will be charged to your credit card". If Dish Network could make it any easier, we would.

You are told, before leasing any equipment (whether from new connect status or an existing customer upgrade) that "The receiver you have chosen is owned by us. You are required to return this receiver within 15 days of downgrading your programming below the minimum, deauthorizing your receiver, or disconnecting your service. Any applicable unreturned equipment fees will be charged to your credit card". If Dish Network could make it any easier, we would.

You are told, before leasing any equipment (whether from new connect status or an existing customer upgrade) that "The receiver you have chosen is owned by us. You are required to return this receiver within 15 days of downgrading your programming below the minimum, deauthorizing your receiver, or disconnecting your service. Any applicable unreturned equipment fees will be charged to your credit card". If Dish Network could make it any easier, we would.

You are told, before leasing any equipment (whether from new connect status or an existing customer upgrade) that "The receiver you have chosen is owned by us. You are required to return this receiver within 15 days of downgrading your programming below the minimum, deauthorizing your receiver, or disconnecting your service. Any applicable unreturned equipment fees will be charged to your credit card". If Dish Network could make it any easier, we would.