DISH TV Poor Service, Bad Reception, Hidden Fees, NEVER NEVER AGAIN!!! Littleton Colorado

I understand your frustration and apologize about the trouble you were having with your signal going out. There is several things that can affect the signal. We can send a tech out to verify that something else is not causing the issue other than the weather.

There will be times when service is affected due to inclement weather. When you have equipment leased through us it is still under warranty and we cover the cost to replace the equipment if needed. 

If a technician is required to make a home visit there is a charge for that but we will not charge you any additional fees to replace the equipment if needed.  Because we understand it may be difficult for customers we do offer a service plan to help with this cost.  Our service plan is like no other company out there.  We have taken the needs of our customers and created a resolution for them through our service plan. Our service plan is available at any time even if you already have an existing issue.  Our goal is to provide customers satisfaction. We make every effort to resolve any technical issues through not only our agents who are trained to trouble shoot and resolve issues over the phone with you, but also online at our website we provide trouble shooting
steps as well as agents you can chat with. I apologize if none of these steps were successful in resolving your concern. Any time there is an issue that has the ability to be corrected if we are given the opportunity the cancel fee would be enforced if a customer declines and elects to cancel. Most companies have cancel fees however, unlike most companies we prorate your cancel fee; soif you do choose to disconnect you are rewarded for the time you did stay with us If you have any other questions please let us know.

Alicia.Brink@DISH.com