DJI purchased a drone, Mavic Pro based in china Internet

Purchaseda mavic pro drone July 6,2017 order was lost, and we called received it on July 18,2017, used twice in the yard, had a hard time getting it to connect to receiver, thought it was user error,  took it to open space at sons house on August 21, the third time it was used and had same problems, it connected for a bit and then took off, we had home point set kept pushing home and it just flew away, we lost sight of it about a mile out.  THIS WAS FAULTY FROM DAY 1, I think they sent me a refurbished drone, called them immediately  after was lost, and on the 6th week of sending the same flight records  over and over again they tell me it is not lost and did not fly away.  Techinal Service Support, most cannot understand you.

  I feel since this was only used three times in 35 days and gave us issues each of the 3  time there would absolutely be no problem with replacement.  $1200.00 for less than 10 minutes of air time.  I am 62 and my husband is 65 this was a real hardship for us to accept.  Oscar is a terrible supervisor and should not have a job, it is like a programmed voice I am sorry over and over and over.