Report: #1044731

Complaint Review: Dollar-Rent-A-Car

  • Submitted: Fri, April 19, 2013
  • Updated: Fri, April 19, 2013
  • Reported By: Kevin — Carmel Indiana
  • Dollar-Rent-A-Car
    Tampa International Airport
    Tampa, Florida
    United States of America

Dollar-Rent-A-Car Dollar Car Rental Company doesn't stand behind their 'word' . . . counter attendant can tell you anything but the 'fine print' in the contract may get you. Tampa, Florida

Show customers why they should trust your business over your competitors...

I have been renting with Dollar for years . . .but never again. On a recent trip to Tampa, FL I rented a car from Dollar and was offered the pre-pay option to purchase gasoline. Knowing that I wouldn't be driving enough miles to use a full tank, I declined . . . I then asked the attendant what the price per gallon to refill would be in the event I didn't bring the car back full and she stated it would be $4.00 per gallon. As I was returning to the airport, I passed several stations where the gas was $3.78 per gallon and I figured since the cost was only 22 cents more, I would forego the stop and just let them fill it up. To my surprise, they charged me $8.95 per gallon or almost $150.00 for gas . . . I would have taken the time to stop for gas had I known they would charge more than twice the going rate for gasoline! Stating that I signed a contract that said that I would pay that amount (in the 'fine' print). I complained because their attendant had given me a figure of $4.00 per gallon but they didn't care . . . and they apparently didn't care that I was a long-time customer of theirs, either. When I spoke to the custome service representative, she was rude, would not transfer me to a supervisor, and hung up, stating there was nothing she could do. I am warning all renters with Dollar that it does not matter what you are told, read every detail of the contract (I didn't since I was told what the price would be) and don't rely on the information provided by the attendant. Corporate was no help since they stated that the Tampa location can charge whatever they want.
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 04/19/2013 07:02 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.