Dominion East Ohio Terrible Customer Service, Long Wait time on Phone, fraudulant charges Ripoff Richmond Virginia

We moved in April 2005. We were one month behind on our gas bill so we went to the authorized payment (location was listed on our bill) center to pay the past due amount so we could have out gas turned off.

We paid the amount,called them back with the recipt number and the rep rudely informed us that they were not longer accepting payments at the location we went to. However, the location must not be aware of this because they accepted it and gave us a Domion receipt.

We received another bill with the amount that we already paid. So we have called them every single day for three weeks since we moved out and no one seems to handle disconnects. We wait for 20 sometimes 30 minutes on the line to be transeferred the "department that handles our problem". And EVERY single time we have been disconnected. We have record to prove this too.

I emailed them because it is the only way we can get to speak with someone and I received responses stating "our policy is to handle every email. We do not handle customer service questions online." Does that make any sense??

We are currently being charged for a house we no longer live in and because they dont have the correct information on their bill abour where their authorized payment centers are, apparently that means we have to pay it again!

PLEASE HELP!!!

Michele
Sheffield Lake, Ohio
U.S.A.