Report: #850322

Complaint Review: Double Down Casino

  • Submitted: Wed, March 07, 2012
  • Updated: Mon, August 06, 2012
  • Reported By: Edna — Alexandria Virginia U.S.A.
  • Double Down Casino

    Internet, Washington
    United States of America

Double Down Casino Their website crashes constantly, freezes up and then you have to battle to get your chips back that were never played Internet, Washington

*General Comment: unfair gaming

Show customers why they should trust your business over your competitors...

Well has slots, there games freeze up, through you out of a tournament, charges you a chip fee which you pay for the chips, sometimes you enter a tournament and they take your chips, and you don't even get to play, when you try to re-enter it won't not allow you.  Other times your winnings show up hours later and by then you have already paid to play more.  

Then you write a compliant and it takes them sometimes 24 to 48 hours and then they sent you a generic email telling you it is your internet, your computer or something.  Then you have to argue with them and tell that you have written the Better Business Bureau, then if you are lucky you might get them to return your chips.   Then you get some customer service reps that return your chips but you have to argue to get them.  

I am now collecting data on the games i play the cost of the games in a excel spreadsheet to file a compliant maybe with the FCC which deals with internet games.  I file at least two complaints each time I play, why in the world would i ask for my chips if i used them.

Today the manager wrote me and gave me back the chips that wasn't taken away but now i have to record every game.  
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This report was posted on Ripoff Report on 03/07/2012 07:14 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 General Comment

unfair gaming

AUTHOR: suzanne - (United States of America)

I have extensive knowledge of the cheating practices of Double Down Casino.  They manipulate a players chip count. You cannot expect the fair gaming that they advertize. They manipulate the outcome of slot machines and it is a pattern of deceit that is easily repeatable and has been proven by multiple players on Facebook.  DDCasino will also manipulate your chips by "convenient" glitches or freeze ups during gaming. Your chips magically dissapear.  This must stop. They are taking money from players and then manipulating the outcome so players must buy more and more chips!

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