Report: #568656


  • Submitted: Fri, February 12, 2010
  • Updated: Wed, March 07, 2012
  • Reported By: Lashell0 — Houston Texas United States of America
    11358 Eastex Freeway
    Houston, Texas
    United States of America
  • Phone: 281-987-1500
  • Web:
  • Category:


*Consumer Comment: ripp oofff 2012!! Dustin all time!!

*UPDATE Employee: stolen vehicle

Show customers why they should trust your business over your competitors...

Our vehicle was stolen the first week of November 2009 and was found soon after and towed to Eastex Collision.  We were making preparations to have the vehicle towed to a well name dealer but the people at Eastex insisted that they were equipped and fully capable of repairing our vehicle.  What a joke.  They repaired our vehicle for over 3 MONTHS!!!!  And they offered no assistance with rental and/or deductible.  The worst part was that they had to take the vehicle to the well name dealer to actually fix it.  They had no clue what they were doing.  We finally got our vehicle and it still wasnt fixed!!! 

Its currently in the shop now for the shocks, two days after we got it from them by the way.  They refused to place the tires we purchased on the truck so we had to do it ourselves.  No problem right!  Wrong!  The shocks on the truck had gone out and they allowed us to drive off their lot knowing this.  Thank God we didnt have an accident.   In addition to all of this they charged the insurance company for new parts and put used parts on our truck.  And the body work they did was sloppy  The company is HORRIBLE and INCOMPETENT.  DON'T LET THEM REPAIR YOUR VEHICLE..... PLEASE!!!!!  Theyre in the business of ripping people off not customer service! 

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This report was posted on Ripoff Report on 02/12/2010 01:27 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

ripp oofff 2012!! Dustin all time!!

AUTHOR: 3monthsrepair - (United States of America)

no no Dustin,,  don play with lives the car in no toyys some times is many lives inside!!! you only cleaned the parts no remove no reeemplace parts you only want insurance check money money I think you eat the money ,, I hope make more fat with more money eat the money  all day , I Waiting tree months my truck no ask how much needed pay by storage???  by day 300dlls why  you no say the cost!!!
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#2 UPDATE Employee

stolen vehicle

AUTHOR: DUSTIN - (United States of America)

Hello im Dustin the new manager of Eastex Collision Repair I started in april of 2010.

I would like to apologize on behalf of Eastex collision and say that our company offers a liftime warranty on any repairs done to your vehicle please bring the vehicle back in so we can adress any issue you may have

#1 Any vehicle towed in from a accident scene or a theft dosent get towed to a body shop it would go to a storage facility, now we own a storage lot and body shop as two seperate companies.

#2 On any theft there are several variables that come into play in dealing with the insurance company now im not making excusses if there is a problem with our company i will take care of it but if the insurance is not paying for a part we cant fix it if it was somthing we were paid to do we will gladley take care of it if it is somthing they did not pay for maybee i can get them to cover it


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