Complaint Review: EB Games - Nationwide
- EB Games ebgames.com Nationwide U.S.A.
- Phone:
- Web:
- Category: Audio & Electronic Retail Stores
EB Games I payed 50 bucks for a exchange policy, and was just told tough luck, we arnt going to honor it Washington
*UPDATE Employee: Ask for the district manager's number!
*Consumer Suggestion: Court fodder
*Consumer Suggestion: Court fodder
*Consumer Suggestion: Court fodder
*Consumer Suggestion: Court fodder
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A little over a year ago I recieved a Xbox 360 from my wife for my birthday. Knowing the 360 had a history of problems, we purchased the exchange policy which we we told would let us walk in with a busted 360 and walk out again with a new one, no problem. Well, as it turned out, my 1st 360m died after about 5 months of light duty. I took it in, exchanged it for new, and purchased another return policy for the new one. Fine and dandy.
Well, this morning, my 360 gave me the infamous red ring of death, so I boxed it up and headed off to EBX. This time I am told that corporate has changed their policy and does not offer the exchange program anymore for the 360 because MS extended the warrenty for the 360. I am at a toatal loss to undertand what this has to do with a policy I paid for so I wouldnt have to deal with this very situation. Thanks for nothing EB, you have stolen from me, lied to me and broken a contract with me. Wonderfull.
Poorengineering
Redmond, Washington
U.S.A.
This report was posted on Ripoff Report on 02/22/2008 09:02 PM and is a permanent record located here: https://www.ripoffreport.com/reports/eb-games/nationwide/eb-games-i-payed-50-bucks-for-a-exchange-policy-and-was-just-told-tough-luck-we-arnt-goi-311242. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#5 UPDATE Employee
Ask for the district manager's number!
AUTHOR: Jharms - (U.S.A.)
SUBMITTED: Friday, April 18, 2008
Yes, yes... I am an employee at Gamestop (Eb Games is the same company).
Honestly, you wouldn't have any problem at my store. The reason being is that you bought your warranty under the old policy, you spent $$$ on that warranty, and it's illegal for us not to honor that warranty we sold to you.
The new policy basically says that we can not sell extended warranties on these systems, if anyone has problems send them to Microsoft... However, it does NOT say to NOT honor previously purchased warranties.. I'd go in there, argue for a couple of minutes, and if they still don't do it demand their district manager's phone number... Trust me, they'll be more than happy to help you after you have a good conversation with their DM.
Hope everything works out for you, sorry you've had so much trouble.
#4 Consumer Suggestion
Court fodder
AUTHOR: John Q Taxpayer - (U.S.A.)
SUBMITTED: Friday, April 11, 2008
It doesnt...
Take it back to them with the contract in hand and tell them they need to replace your system or your going to take the management/owner of that store itself to small claims court. the price of a new X box 360 is not peanuts, you can easily get into court with it, and it is merited. If you were complaining about a $25 used game, its STILL merited, but i could see you not wanting to take it further... I would STILL suggest you do something, just for the sake of doing it to hopefully curve their future methods of handling returns, but i could understand the insignificance of it.
So i say, take it to small claims court... what do you have to lose? their change in policy legally has NO BOUNDS to what you agreed to when you purchased the system... thats a form of bait and switch.... i mean think about it, if when 360 first came out... they sold millions of copies... one game store had pre orders and walk-in sales up the wazoo, and they sold contracts for them all that same day it came out, and the very next day "changed their policy"... do you think they would get away with that? no... same thing, just on a smaller scale... you have rights man, take em to court...
#3 Consumer Suggestion
Court fodder
AUTHOR: John Q Taxpayer - (U.S.A.)
SUBMITTED: Friday, April 11, 2008
It doesnt...
Take it back to them with the contract in hand and tell them they need to replace your system or your going to take the management/owner of that store itself to small claims court. the price of a new X box 360 is not peanuts, you can easily get into court with it, and it is merited. If you were complaining about a $25 used game, its STILL merited, but i could see you not wanting to take it further... I would STILL suggest you do something, just for the sake of doing it to hopefully curve their future methods of handling returns, but i could understand the insignificance of it.
So i say, take it to small claims court... what do you have to lose? their change in policy legally has NO BOUNDS to what you agreed to when you purchased the system... thats a form of bait and switch.... i mean think about it, if when 360 first came out... they sold millions of copies... one game store had pre orders and walk-in sales up the wazoo, and they sold contracts for them all that same day it came out, and the very next day "changed their policy"... do you think they would get away with that? no... same thing, just on a smaller scale... you have rights man, take em to court...
#2 Consumer Suggestion
Court fodder
AUTHOR: John Q Taxpayer - (U.S.A.)
SUBMITTED: Friday, April 11, 2008
It doesnt...
Take it back to them with the contract in hand and tell them they need to replace your system or your going to take the management/owner of that store itself to small claims court. the price of a new X box 360 is not peanuts, you can easily get into court with it, and it is merited. If you were complaining about a $25 used game, its STILL merited, but i could see you not wanting to take it further... I would STILL suggest you do something, just for the sake of doing it to hopefully curve their future methods of handling returns, but i could understand the insignificance of it.
So i say, take it to small claims court... what do you have to lose? their change in policy legally has NO BOUNDS to what you agreed to when you purchased the system... thats a form of bait and switch.... i mean think about it, if when 360 first came out... they sold millions of copies... one game store had pre orders and walk-in sales up the wazoo, and they sold contracts for them all that same day it came out, and the very next day "changed their policy"... do you think they would get away with that? no... same thing, just on a smaller scale... you have rights man, take em to court...
#1 Consumer Suggestion
Court fodder
AUTHOR: John Q Taxpayer - (U.S.A.)
SUBMITTED: Friday, April 11, 2008
It doesnt...
Take it back to them with the contract in hand and tell them they need to replace your system or your going to take the management/owner of that store itself to small claims court. the price of a new X box 360 is not peanuts, you can easily get into court with it, and it is merited. If you were complaining about a $25 used game, its STILL merited, but i could see you not wanting to take it further... I would STILL suggest you do something, just for the sake of doing it to hopefully curve their future methods of handling returns, but i could understand the insignificance of it.
So i say, take it to small claims court... what do you have to lose? their change in policy legally has NO BOUNDS to what you agreed to when you purchased the system... thats a form of bait and switch.... i mean think about it, if when 360 first came out... they sold millions of copies... one game store had pre orders and walk-in sales up the wazoo, and they sold contracts for them all that same day it came out, and the very next day "changed their policy"... do you think they would get away with that? no... same thing, just on a smaller scale... you have rights man, take em to court...
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