Ecampus - ecampus.com Will Steal Your Books, Ripoff Internet

A few months ago, I sent several textbooks to ecampus.com. Within one or two weeks, my account with them read "payment issued." After I did not receive it within a week, I became concerned that it had been lost in the mail. I sent two emails to their customer service and never received a response. It was only after this that I did some internet research and discovered that they are FAMOUS for this.

So I tried to use their online chat. As soon as I would get to first in the queue, I would be kicked off and have to start over. After an hour of this, I gave up and got on the phone. "96th in line with a wait time of 56 minutes," the recorded voice said. So I hunkered down and waited.

After about 45 minutes, a man named Shawn got on the line. Shawn was very nice and assured me that although payment had supposedly been "issued" 3 weeks before, in reality the check had still not been sent. He said it should go out in about a week and gave me his email address in case I didn't receive it. I felt bad for the nasty email I had written to customer service during my hour in the phone.

Well, I shouldn't have, because I never got the check. I waited two weeks before I emailed Shawn, who, you guessed it, never responded. If anyone is interested in filing a class-action suit, I am totally there.

Joy
Pottstown, Pennsylvania
U.S.A.