• Report: #923944
Complaint Review:


  • Submitted: Tue, August 07, 2012
  • Updated: Tue, August 07, 2012

  • Reported By: Ripped off by EFAX — Scottsdale Arizona United States of America
Internet United States of America


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On Aug. 2 I set up a new account with EFAX.  I had to provide my debit card for billing and pay $26.95 in fees. Those fees were deducted immediately from my checking account.  On Aug. 7 I sat down to send my first FAX. Account not found. Called Customer service, waited forever and got a man from India. He said they wanted me to verify card by scanning copy and sending it in. Never told this a requirement, never got notification account wouldn't work until received.  The card is obviously valid since they stole $26.95 from my account on Aug. 2.  He refused a credit, refused to resolve the issue so I cancelled the account. DO NOT USE EFAX!  I cancelled an account with them a couple of years ago because of billing hassles. Things have not changed. They cannot be trusted!

This report was posted on Ripoff Report on 08/07/2012 06:08 PM and is a permanent record located here: http://www.ripoffreport.com/reports/efax/internet/efax-j2-efax-steals-registation-fees-new-acct-disabled-no-reason-after-taking-2695-923944. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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