• Report: #681751
Complaint Review:


  • Submitted: Wed, January 12, 2011
  • Updated: Wed, January 12, 2011

  • Reported By: Ronin — Washington USA
LA, California United States of America

Efax J2 global communications Beware, You cannot cancel as they will continue to bill you even though CS will say your account is cancelled and a refund is coming. Los Angeles, California

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Do not use this company! Customer service will lie to you and say that they have cancelled your account and will issue a refund. You will receive an email of product cancellation with your supposed amount to be refunded to your credit card. I cancelled before my annual billing date but they still carried it over and billed my credit card for the next year. I have called efax CS every month and they always give me a new confirmation number and promise that my refund will be expedited. They lie. Each time they say they will refund the money in 3-15 days. They keep your money and hope you go away.



This report was posted on Ripoff Report on 01/12/2011 01:39 PM and is a permanent record located here: http://www.ripoffreport.com/reports/efax/la-california-/efax-j2-global-communications-beware-you-cannot-cancel-as-they-will-continue-to-bill-you-681751. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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