Complaint Review: Elavon Merchant Services - Atlanta Georgia
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- Author Not Confirmed
- Elavon Merchant Services One Concourse Parkway, Suite 300 Atlanta, Georgia United States of America
- Phone:
- Web:
- Category: Credit Card Processing (ACH) Companies
Elavon Merchant Services Do not trust Elavon Merchant Services. Atlanta, Georgia
*UPDATE EX-employee responds: To Comment #3
*REBUTTAL Individual responds: Elavon is stealing
*Consumer Comment: Stealing? A bit harsh...
*Consumer Comment: elavon
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If you are considering using Elavon Merchant Services, I suggest you go elsewhere. We were using Evalon Merchant Services for a couple of months. Leo Dyer was assigned to oversee our account.
They have reversed about $20,000.00 worth of transactions. They cannot give us a reason explaining why they have done this. They refuse to return our money. From what I have read on-line, we are not the first company they have done this too. Aside from the money they are stealing from us, we now have waste our valuable time dealing with this issue. We already have one of our attorneys assigned to this case.
Do not use Elavon Merchant Services. They will steal from you and stop returning your calls. Do not trust Leo Dyer. He is definitely not looking out for your best interest. Do not trust Elavon Merchant Services with you hard earned money.
This report was posted on Ripoff Report on 10/09/2009 09:11 AM and is a permanent record located here: https://www.ripoffreport.com/reports/elavon-merchant-services/atlanta-georgia-30328/elavon-merchant-services-do-not-trust-elavon-merchant-services-atlanta-georgia-506830. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 UPDATE EX-employee responds
To Comment #3
AUTHOR: CCochran - (United States of America)
SUBMITTED: Tuesday, August 30, 2011
I am an EX-employee of Elavon, and I agree with David. Read your contract. Read your merchant statements every month. Know what you are signing. Elavon doesn't make up the rules. Visa/Mastercard and the federal government makes them. Elavon is just doing business. If you would do your due diligence, you would see that.
By the way, Elavon and I did not part ways on a happy note. It is a terrible place to work, but they are a reputable company (awful to employees, but they do good work). I personally don't care for them as far as employee relations is concerned, but I will defend the work I did there as well as the work a lot of hard working people do.
Bottom line: READ YOUR CONTRACT!!
#3 REBUTTAL Individual responds
Elavon is stealing
AUTHOR: Ken - (Canada)
SUBMITTED: Thursday, January 21, 2010
David from Las Vegas is absolutley an employee from Elavon, goes everywhere to rebute complaint against Elavon. But the fact is Elavon stealing money from merchants, I can see lot of lawsuits are coming.
#2 Consumer Comment
Stealing? A bit harsh...
AUTHOR: David - (U.S.A.)
SUBMITTED: Saturday, January 09, 2010
Payment processors follow very strict regulations and rules imposed by government and Visa/MC/Ax/Discover etc. They don't whimsically and arbitrarily pull out an account and just start taking money out. That's just completely ridiculous to not give some back ground as to what YOU know this happened. Did one of your employees commit fraud on your account with a customer's credit card? Are you selling a product or service other than what were were approved for? Did you misrepresent your business model (average sales/ticket/ financial strength)?
There's a reason funds are being held and it's the same reason likely in every case with the dozens or hundreds of other processors listed on this web site with similar stories. They're not spending their valuable resources retaining, accounting for, tracking your account when I'm sure they would prefer a clean processing account that produces revenue on autopilot.
The problem rests with something on YOUR end that created risk of losses. No question about it. And it's tough to call anything stealing when you sign an ACH agreement authorizing debits from your account as it required by every payment processor in the world.
#1 Consumer Comment
elavon
AUTHOR: Claire - (U.S.A.)
SUBMITTED: Thursday, October 22, 2009
i see that you are in houston, texas. Elavon did the same thing to me . please email me at(((Redacted)))
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