ED Magedson – Founder
Elevate GF14603 East Moncrieff Place #100 Aurora, Colorado USA
Elevate GF scam, customer service lies Aurora Colorado
I signed up for the trail bottle, not knowing I had 14 days to cancel or would be charded $87. I went out of town and when I returned I found another bottle in the mail. not sure why they sent me a new bottle I started doing some research and found out I had 2 charges on my bank statement for $87 and change. I just called them and told them I do not want this bottle and that their website states "*Please note that all refunds are subject to a Refund Processing and Restocking Fee as follows: $6 Per item (e.g. 1 bottle return = $6 Fee. 2 bottle return = $12 Fee)." when I told the customer service guy this he said "I will take 25% off just try this bottle to see if you like it." I said I don't want to but he talked me into it. I hung up and thought no I don't want this bottle so I called right back and a lady picked up the phone. I told her I do not want 25% off this bottle I wat you to take it back and pay the $6 per your website. she said sorry I can't do that. I said yes you can and you will. she said since I told the guy 5 mins before that I would agree to the 25% off and try it that I am not longer allowed to return it. I told her that this is not on their website and I want my money back. she said I will give you 25% more off , but will not give you the rest back, so I am out $87 for the first bottle and $43.50 for the second bottle that I will not use. this is a huge scam and they do not want to return your money when you call them per their website agreement. they even told me that since I agreed to take a discount that I can not return it. I said that is not on your agrrement that I am reading. Her responce was "well it kinda a known thing, it's not on the site sorry." beware people and I hope the owner reads this and would love to hear from you.
This report was posted on Ripoff Report on 09/03/2013 04:05 PM and is a permanent record located here: http://www.ripoffreport.com/reports/elevate-gf/aurora-colorado-80011/elevate-gf-scam-customer-service-lies-aurora-colorado-1081399. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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