Eliot Management Group EMG, Fifth Third Bank, lies, scams, fraud, Renton, Washington

This comapny has had new management for a couple years now and I was there for over 5. They now have zero regard for ethics and treat merchants very unfirly fairly.

As for working there, Eliot now has a "revolving door" of reps so cant maintain quota so so they don't stay and the compnay gets the merchant as an agentless house account.

I have regulary seen outright fraud there, that managememnt was aware it if not commiting it themselves. 

Stay Away from the corrupt organization. Employess 1's experice is typical and normal there. They are an bad copmany at best, crimnal at worst.

I've only been with Eliot for a few weeks, but I can honestly say that I haven't experienced anything like this reviewer.

The training and sales aspect have been pretty straight forward.  Like Yellow Pages advertising, the merchant industry is built on confusion.  All the merchants have differently formatted statements and codes.

There is a leeway in the difference between the wholesale and retail pricing and each company has different fees they charge.  That's called free-market.

With all this it can be confusing if you are not experienced with reading the various statements.

As far as the other stuff, it seems you are a disgruntled employee working with some possible rogue managers that may need to be removed from the company.  I can't really comment about those statements.

But in reference to the "lying", "deceiving customers", "fraudulent accounts", etc., I haven't gotten anything even remotely resembling that in any of my training nor in my interaction with upper management post-training.

My manager here in the Charlotte NC office has been nothing but honest and straight-up in dealing with our client base.

I'm sorry you had the experience that you did, but I'm not certain that it is a company-wide issue.

I can only speak for one office though.

I wouldn't put too much stock in the BBB things either.  Businesses can pay to have their rating upgraded and have problems disappear.  Some companies simply refuse to bow to the extortion.

Eliot does 10 billion in card processing every year.  In any company that size there will be some unethical sales personnel that have to be weeded out, there will be some business owners who misinterpret legitimate contracts, there will be some legitimate misunderstandings, and there will be some disgruntled employees.

I probably won't be in the industry very long.  But not because EMG is an unethical company, but because of the razor-thin profit margins in acquiring new accounts.  It's a hard sell with small commissions.  I haven't been with Eliot long enough to be a blinded "company man" so I don't think I'm particularly biased for the company.  I just haven't seen anything like what was described in this complaint.