EMPIRE TODAY Subpar Materials, Mediocre Installation/Work, NOn-Existent Customer SErvice MELVILLE New York

Horrible Experience!

1.Subpar Materials/Carpets--Carpets shedding, and bold

2. Mediocre Installation--Edges not properly secured throughout

3. Under Staffed -- Sent only 2 installers for a job that probably required 3-4 guys, it took them all day from appx. 9am to after 7P

4. Non_Existent Customer SErvice once they've pocketed your Money--Empire does not call you back if you have a complaint unless you fill out the survey and given them a bad review

5. They don't really have specialists that would come back to "inspect" the areas of complaint.  they send the same installers whom will then tell you that they did a good job and that the problem is what's below the padding (ex. your concrete or wood).

6. Empire gives you the run around

7. They want you to pay the balance prior to the work being done.  NOw i see why they ensure payment is made PRIOR to them even touching the cutter!  they want to ensure that they're paid regardless of what the outcome of the work is (ex. dissatisfied customers and/or work not completed satisfactorily)

8. They do not stand by their product nor their service promises