EMPIRE TODAY, bait and switch carpet quality, defective carpet, botched installation, property damage Northlake Illinois

FINAL COMMENTS:
EMPIRE TODAY returned our full purchase price for the bad carpet and installation as promised after 3 months of argument. We hired another local company to redo the job. They gave us the exact Mohawk Stainmaster carpet and padding we asked for, stuck with the same quoted price, delivered it when they promised and installed the entire job correctly with english speaking pro installers in under 6 hours.

Our experience with EMPIRE TODAY was a nightmare we would not wish on anyone. We could never recommend them after what they did to us and our home. Hopefully this concludes our experience with them for good.
BUYERS BEWARE OF THE EVIL EMPIRE!

UGH UGH UGH I've used these people as well and got the same horrible shoddy service. When I read your sentence about the non-speaking crews coming out I had flashbacks like a bad acid trip. Obviously they're going with the cheapest labor possible, but at the end of the day it must hurt their profit margin when they have to continually come back to fix things, or as in my case, bring other people in to actually SEE the problem since dude couldn't communicate on the phone or in person.

It was the WORST experience EVER and I would stick needles in my eyes before ever using them again. They threw a few hundred bucks at me too- big freakin' deal when you're left with a crappy job. They went on and on about the quality of their laminent flooring, was a crock, that cheap stuff buckles at a teardrop- they totally suck- GOOD LUCK

After stating our requirements to resolve our dispute to the local office, EMPIRE TODAY, LLC states that it prefers to refund our money. We were contacted by an EMPIRE representative today at start of business who states our check will be in hand for the full amount within 14 days. We are relieved that we will get our money back and will file a final report here once EMPIRE's check has cleared our bank.

Both inspectors Have informed me(the consumer) that any installer I allow into my home should have government issued IDs and be able to communicate clearly in my native language which is English and to my total understanding.

Again, these things are a necessity for me the consumer to be able to make an educated choice on what products and people that I will permit into my home at any given time. Proof of US citizenship is of course a top priority matter of todays homeland security defense measures. I will not settle for anything less than is Constitutionally Correct.

It is my right to have this information as a home owner and citizen of this country.Anything less will not be tolerated. Regards, wife of origal author.

This is the wife of the original author
Here is my final request for satisfaction. Here is the criteria: The carpet I choose is Mohawk Carte Valley. Stainmaster. Color is Pioneer. Top of line Pad with stain resistance. 20 year warranty. I Will not accept same installers. I know who they are. You have twice sent them out and I have damages by them. The new team will speak English as I am English speaking. I need in writing that any damages that should occur during this final chance will be covered by Empire Today Carpet co. Ronald, you said " Give them whatever they need to satisfy them " I will hold you to this. I expect for you to also pay for the independent inspection I have had done. Im not sure what it takes to get you to come up to the plate, I'm only trying to get a product and service with QUALITY.

Please let us know your decision as I need to get this mess in my home taken care of. One way or the other. Regards, wife of author.

This is the wife of the original author
Here is my final request for satisfaction. Here is the criteria: The carpet I choose is Mohawk Carte Valley. Stainmaster. Color is Pioneer. Top of line Pad with stain resistance. 20 year warranty. I Will not accept same installers. I know who they are. You have twice sent them out and I have damages by them. The new team will speak English as I am English speaking. I need in writing that any damages that should occur during this final chance will be covered by Empire Today Carpet co. Ronald, you said " Give them whatever they need to satisfy them " I will hold you to this. I expect for you to also pay for the independent inspection I have had done. Im not sure what it takes to get you to come up to the plate, I'm only trying to get a product and service with QUALITY.

Please let us know your decision as I need to get this mess in my home taken care of. One way or the other. Regards, wife of author.

This is the wife of the original author
Here is my final request for satisfaction. Here is the criteria: The carpet I choose is Mohawk Carte Valley. Stainmaster. Color is Pioneer. Top of line Pad with stain resistance. 20 year warranty. I Will not accept same installers. I know who they are. You have twice sent them out and I have damages by them. The new team will speak English as I am English speaking. I need in writing that any damages that should occur during this final chance will be covered by Empire Today Carpet co. Ronald, you said " Give them whatever they need to satisfy them " I will hold you to this. I expect for you to also pay for the independent inspection I have had done. Im not sure what it takes to get you to come up to the plate, I'm only trying to get a product and service with QUALITY.

Please let us know your decision as I need to get this mess in my home taken care of. One way or the other. Regards, wife of author.

Let me get this straight, you hire substandard labor, you do a bait and switch on the customers carpet, and you try to extort more monies from the customer for the initially agreed upon carpet. Your history here for everyone to read on this website. So Ronald you state you are after complete customer satisfaction. Well if this were true, you would NEVER EVER even attempt tricks and scams like you constantly do. Your company is repulsive, and the only reason you are on this website is an attempt at damage control. Trust me all the people who search for your name on the internet will be reading these reports and will do the only smart thing and that is to avoid your company, and others like it.

Our Resolution Specialist has been working with Mr. ****** to address his concerns. We are happy to report that a mutual agreement was reached. Total customer satisfaction is important to us here at Empire Today. We take customer feedback very seriously and we are always striving to improve the customer's experience.

((( ROR REDACTED LAST NAME FOR SECURITY PURPOSES )))

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

We have read the complaint and at this time we are are working towards a resolution for this complaint. Once this is reached we will respond with the resolution.