Enterprise Rent A Car Fraudulent Hail Damage Claim Canada Rental Car Scam Fraudulent Damage Hail Claim Insurance Enterprise RAC Calgary Alberta

I have been doing research after I received a phone call from your claims department (over a month after the car was returned) and I have found that there has been previous reports of false claims, after the fact regarding, fake damages. I am confused as to why your employees bother doing a walk around the car with the customer to look for damages, then signing off that there are no damages, to later then file a claim saying that has been damages - and in this case, to the amount of $2,334.32. There would be there visible damage to the car if there was in fact $2000 in damages to the outside of the car. Your sales person Jamie Howard, fortunately, was the most pleasant part of my whole experience dealing with Enterprise RAC. He came to pick me up and bring me to the closest Enterprise Branch, and was the most friendly sales person anyone could ask for. He is the person who did the original walk around when I picked up the car (no damages, 3/4 tank of gas) and he is also the one who did the final walk around (no damages, 3/4 tank of gas). We both signed the copy of the report and I was on my way to the Calgary Airport to return to Toronto. 

 

It is disconcerting to me when researching Enterprise RAC that I have found a website not affiliated with your company at all, that explains how to make a claim to your customer service department. (http://www.ehow.com/how_7357739_file-customer-service-enterprise-service.html). On this website it gives a 6 step process starting from recording the event through to making a claim online against the Better Business Bureau. I really hope that this email will open some eyes as to what is happening to your customers and corporate clients when doing something as simple as renting a car while on a business trip. I felt like I was being pressured and bullied into making a claim with my insurance company as my coverage also covers my rental cars. This is completely unfair and I am sure that there have been more than a few people that have not taken stand and just submitted to a false claim. I know of a few because they have also taken a stand and made their voice heard online, and held Enterprise accountable for their actions. I have found a gentleman in Texas who also ran into the same fraudulent damage claim. (http://www.ripoffreport.com/r/enterprise-rent-a-car/houston-texas-/enterprise-rent-a-car-fraudulent-damage-claims-houston-texas-1045953) His story is almost identical to mine, making me think that there are hundreds more out there just like this. Here is another article I found with the EXACT same false hail damage report (http://www.ripoffreport.com/r/Enterprise-Rent-A-Car/Select-StateProvince/Enterprise-Rent-A-Car-False-Hail-Damage-Claim-Dallas-Texas-1071126). I have also found a video online using the same script that was read to me when I was contacted AFTER leaving the branch with a receipt in my hand saying there was no damages. (http://www.youtube.com/watch?v=LdQ9WTELSiE). I truly hope that Enterprise is not training their employees to do this. It is not how business should be done and if I treated my clients like this I wouldn't expect to be in business.